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Excess paper curl on Dell 2330d and 2330dn laser printers


Article Summary: How to troubleshoot excess paper curl on Dell 2330d and 2330dn laser printers

Table of Contents:
  1. Check media is compatible and media type is correctly set
  2. Print with the rear door open
  3. Test with fresh paper
  4. Enable the Reduced Curl setting
  5. Reduce the fuser temperature



1.

Check media is compatible and media type is correctly set


Incompatible print media may cause print quality issues. Check the print media guidelines for information on supported media types.

Ensure the media type is correctly set on the printer front panel and in the print driver.

To set the media type on the printer front panel:
  1. Press the Menu button.
  2. Press the Right Arrow until Paper Menu appears.
  3. Press Select.
  4. Press the Right Arrow until Size/Type appears then press Select.
  5. Select Source is displayed.
  6. Press the Right Arrow until the correct source (Tray 1, Tray 2, MPF) appears then press Select.
  7. Size is displayed below the source name.
  8. Press the Right Arrow until Type appears then press Select.
  9. Press the Right Arrow until the correct type (Plain, Label, Envelope) appears then press Select.
  10. Submitting Changes is displayed.


To set the media type in the print driver:
  1. Open the printing preferences dialogue on your PC.
  2. Select the tab marked Paper.
  3. Check the Paper type setting matches the media physically present and set from the front panel.

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2.

Print with the rear door open


Using the rear exit provides a straighter path through the printer and can reduce curling and paper misfeed problems. The rear exit is preferable when using specialty media such as transparencies, envelopes, labels and card.

To use the rear exit, open the rear exit door.

The printer is shown from the rear. The upper half of the rear cover hinges down allowing the paper
to exit at the back of the printer.

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3.

Test with fresh paper


Excess moisture in the paper is a common cause of curl. Test using fresh paper from a sealed pack.

Avoid storing print media in damp or humid environments.


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4.

Enable the Reduced Curl setting


To enable the Reduced Curl setting:
  1. Switch the printer off.
  2. Press and hold the Tick/Select and Right Arrow keys.
  3. With the keys still held down switch the printer on.
  4. When Config Menu is displayed release the keys.
  5. Press the Right Arrow key until Reduced Curl is displayed, press Tick/Select.
  6. Select On.
  7. Switch the printer off, then back on without holding any keys.

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5.

Reduce the fuser temperature


The temperature of the fuser unit can be reduced to minimise curl. If the temperature is reduced too much the toner will not fuse to the page.

Example of unfused toner. A hand is shown touching a printed page. The toner smears and comes away
on the finger

Check the toner is correctly fused after adjusting the fuser temperature

To adjust the fuser temperature:
  1. Switch the printer off.
  2. Press and hold the Tick/Select and Left Arrow keys.
  3. With the keys still held down switch the printer on.
  4. When Diag Menu is displayed release the keys.
  5. Press the Right Arrow key until EP Setup is displayed, press Tick/Select.
  6. Select Fuser Temp.
  7. Choose between Normal, Lower and Lowest and select.
  8. Switch the printer off, then back on without holding any keys.

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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.
 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikkel-ID: SLN288777

Dato sist endret: 01/20/2014 12:00 AM


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