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31.xx toner cartridge errors on Dell 2230 / 2330d / 2330dn / 2350d / 2350dn / 3330dn / 3333dn / 3335dn laser printers


Table of Contents:
  1. Update the printer firmware
  2. Clean the optical toner sensor and reflectors
  3. Check the developer drive for damage
  4. Check and clean the toner and drum contacts
  5. Replace the toner cartridge

Update the printer firmware


Early versions of the printer firmware were overly sensitive to movement of the toner cartridge. Update the printer to the latest version to resolve this issue following the steps below:
  1. Go to Dell Support Website.
  2. Search for your printer model to enter the printer's support page.
  3. At the support page, select the Drivers & downloads link from the menu.
  4. Select the Firmware category from the available driver menu.
  5. Find the firmware download in the menu. Click the View Details link which will take you to further information on the file, as well as Installation instructions for downloading and installing the update.

The package typically includes firmware for the printer, an update utility to transfer the update to the printer over USB, release notes and instructions.


To update via USB connection:
  1. If the update package is delivered as a compressed (*.zip) file, extract all files.
  2. Run the Firmware Update Utility. This may also be referred to as Firmware Download Utility (FDU).
  3. Click the Browse button to select the firmware to use. Firmware for the printer is included. Refer to the release notes to select the correct firmware for your printer. Firmware binaries have the file extension *.fls.
  4. Select your printer from the drop down list.
  5. Click Update.
  6. Wait for the printer to complete updating the firmware, progress will be displayed on the printer screen.
  7. Do not power off the printer until the update is complete and the screen displays Ready.


To update via network connection:
  1. If the update package is delivered as a compressed (*.zip) file, extract all files.
  2. Open the printer Embedded Web Sever (EWS) page by entering the printer IP address in your browser.
  3. Select Settings.
  4. Select Upgrade FW.
  5. Click the Browse button to select the firmware to use. Firmware for the printer is included. Refer to the release notes to select the correct firmware for your printer. Firmware binaries have the file extension *.fls.
  6. Click Submit.
  7. Wait for the printer to complete updating the firmware, progress will be displayed on the printer screen.
  8. Do not power off the printer until the update is complete and the screen displays Ready.

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Clean the optical toner sensor and reflectors


Rotation of the toner cartridge developer roller is monitored using an optical sensor on the printer chassis and reflectors on the toner cartridge. If the sensor or reflectors are contaminated this error may occur.

To clean the sensor and reflectors:
  1. Switch the printer off.
  2. Open the front door, remove the toner cartridge and drum.

    The printer is shown from the front. The front door is open, a hand is pulling on a blue handle
	to remove the toner and imaging drum.
  3. Locate the optical sensor on the right of the toner bay, clean it using a dry cloth or tissue.

    A black plastic sensor is shown fastened to the mental chassis on the right of the toner bay.
  4. Locate the reflectors on the right of the toner cartridge, clean them using a dry cloth or tissue.

    The right end of the toner is shown. Two reflective segments on a black pastic disc are highlighted
	.

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Check the developer drive for damage


The developer drive turns the toner cartridge developer roller. If the drive is damaged this error may occur.

To check the developer drive:
  1. Switch the printer off.
  2. Open the front door, remove the toner cartridge and drum.

    The printer is shown from the front. The front door is open, a hand is pulling on a blue handle
	to remove the toner and imaging drum.
  3. Locate the developer drive and imaging drum drive on the left side of the toner bay.

    Two circular holes are visible on the left of the toner bay. One contains a black plastic drive cog,
	the second has a smaller metal drive cog.
  4. Partially close the front cover, when the cover is lifted the drive cogs should move out to meet the toner and drum.

    The cogs are shown protruding into the drive bay approx 1cm more than in the previous image.
  5. Lower the front cover, the drive cogs should retract.

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Check and clean the toner and drum contacts

  1. Switch the printer off.
  2. Open the front door, remove the toner cartridge and drum.

    Printer is shown from the front, front door is open, a hand is pulling on the blue handle
  3. Locate the drum and toner contacts on the right of the toner bay.

    Empty toner bay is shown. On the lower right seven wire loops similar to the end of a paper clip
	are highlighted. A thicker wire retention spring at the back of the toner bay and a sprung wire loop
	at the top are also highlighted

    Check for damage, wipe away any loose toner using a dry cloth or tissue.
  4. Locate the contacts on the underside of the toner cartridge.

    The underside of the toner cartridge is shown. A green circuit board with four copper contacts pads
	is highlighted. Next to the board are three more silver electrical contact pads.

    Check for damage, wipe away any loose toner using a dry cloth or tissue.
  5. Locate the contacts on the right side of the imaging drum.

    The imaging drum is shown fron the right. Three metal contacts on or near the back right corner
	are highlighted.

    Check for damage, wipe away any loose toner using a dry cloth or tissue.
  6. Reinsert the toner and drum, close the cover, switch the printer on.

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Replace the toner cartridge


Replace the toner cartridge if possible.

Ensure the replacement toner is either new, or a cartridge you know works correctly.


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NOTE: It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers.
Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

More information can be found in the User's Guide for your model printer.

If these steps do not correct the problem, please contact Dell Technical Support.

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling




Artikkel-ID: SLN288796

Dato sist endret: 10/06/2017 02:01 PM


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