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How to Troubleshoot Paper Jams on the S5840cdn Dell Laser Printer




Table of Contents:

  1. Avoiding Jams
  2. Identifying Jam Locations
  3. Paper Jams in Tray
  4. Paper Jam in the Multipurpose Feeder
  5. Paper Jam in the Standard Bin
  6. Paper Jam in Door A

This article will provide guidance on how to maintain your S5840cdn Dell Laser Printer to avoid paper jams and how to troubleshoot and resolve these.


1. Avoiding Jams

Load Paper Properly

  • Make sure that the paper lies flat in the tray.
  • Do not load or remove a tray while the printer is printing.
  • Do not load to much paper. Make sure that the stack height is below the maximum paper fill indicator.
  • Do not slide paper into the tray. Load paper as shown in the illustration.


  • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.
  • Push the tray firmly into the printer after loading paper.

Use Recommended Paper

  • Use only recommended paper or specialty media.
  • Do not load paper that is wrinkled, creased, damp, bent, or curled.
  • Flex, fan, and align the paper edges before loading.


  • Do not use paper that has been cut or trimmed by hand.
  • Do not mix paper sizes, weights, or types in the same tray.
  • Make sure that the paper size and type are set correctly on the computer or printer control panel.
  • Store paper according to manufacturer recommendations.

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2. Identifying Jam Locations

Notes:

  • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages.
  • When Jam Recovery is set to On or Auto, the printer reprints jammed pages.


    Jam Locations
    1 Standard Bin
    2 Fuser
    3 Trays
    4 Duplex Unit
    5 Multipurpose Feeder

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3. Paper Jams in Tray

  1. Pull out the tray


    WARNING-POTENTIAL DAMAGE: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray.


  2. Remove the jammed paper.

    Note: Make sure that all paper fragments are removed.


  3. Insert the tray.

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4. Paper Jam in the Multipurpose Feeder

  1. Remove paper from the multipurpose feeder.
  2. Pull out the tray.
  3. Remove the jammed paper.

    Note: Make sure that all paper fragments are removed

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5. Paper Jam in the Standard Bin

  1. Remove the jammed paper.

    Note: Make sure that all paper fragments are removed.


  2. Open doors A and D, and then remove any paper fragments
    CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.



  3. Close doors D and A.

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6. Paper Jam in Door A

Paper Jam in the Fuser

  1. Open Door A
    CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.


  2. Remove the jammed paper.

    Note: Make sure that all paper fragments are removed.


  3. Open the fuser access door.


  4. Remove the jammed paper.

    Note: Make sure that all paper fragments are removed.


  5. Close door A

Paper Jam in the Duplex Unit

  1. Open door A.
    CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.



  2. Open the duplex cover


  3. Remove the jammed paper.

    Note: Make sure that all paper fragments are removed.


  4. Close the duplex cover and door A

If these steps do not correct the problem, please contact Dell Technical Support.

More information can be found in the S5840cdn User's Guide.


Additional Resources

Purchase Toner and other S5840dn Dell Laser Printer Supplies

Dell Recycling

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Artikkel-ID: SLN301661

Dato sist endret: 07/03/2017 10:25 AM


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