Knowledge Base

035-705 Communication Fax Error on the LCD Panel [ Dell™ 3110cn, 3115cn Printer ]


  1. Cycle power on the Printer.
    1. Turn the printer off.
    2. Wait 10 seconds.
    3. Turn the printer on.
    4. Determine if the issue still occurs.

  2. Print a Protocol Monitor report and check the sending fax side protocol Solution: 70023


  3. Reset the NVRAM on the Printer.
    3115cn 3110cn
      1. When Ready to Print appears on the LCD, press the Down button until Setup appears, and then press the Select button or the Menu button.
        Setup displays.
      2. Press the Down button until Admin Menu is displayed, and then press the Select button.
      3. Press the Down button until Maintenance is displayed, and then press the Select button.
      4. Press the Down button until Initialize NVM is displayed, and then press the Select button.
      5. Press the Down button until User Section is selected, and then press the Select button.
      6. If Are you sure? message appears on the LCD, press the Select button to confirm.
      7. If the printer does not restart automatically, power off the printer and power back on.
      8. Repeat steps 1, 2, 3 and 4.
      9. Press the Down button until System Section is selected, and then press the Select button.
      10. Perform steps 6 and 7.
    1. Press the Menu button.
    2. Press the Down button until Admin Menu
    appears, and then press the Select (Select) button.
  4. Press the Down button until Maintenance
  5. appears, and then press the Select (Select) button.
  6. Press the Down button until Reset Default appears, and then press the Select (Select) button.
    Are you sure? appears.
  7. Press the Select (Select) button.
    Initializing and Restart Printer appears.
  8. Power off the printer and power back on.


  • Disable Error Correction Mode (ECM). Solution ID: 70022

  • Download and install the latest printer Firmware.
    Browse to Dell Support web page, navigate to the Drivers & Downloads.
    NOTICE: Before applying the Firmware, read the Installation Instructions.

  • Disconnect All Other Devices From the Phone Line and Fax Printer.

  • Verify the country value is set correctly Solution: 70023

  • If the same error is still displayed, Contact Technical Support.
  •  


    Article ID: SLN101615

    Last Date Modified: 11/07/2010 12:00 AM


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