This article provides information on Troubleshooting Dell Backup and Recovery Manager (DBRM)
Dell Backup and Recovery Manager 1.3 (DBRM) is a basic and easy to use tool that helps Dell customers to create and manage file and system backups, and recover computer and data in the event of a failure. This software was only available on systems using Windows XP 32bit SP3 and Vista 32bit SP1
If you experience any of the following issues when using DBRM, please follow the instructions provided or click on the Article links for more detailed instructions on resolving or working around the problem.
For more Detailed information on Dell Backup and Recovery Manager (DBRM), including installation and functionality help, please see article:
Inability to upgrade, install, or uninstall DCP Security Manager or Dell Backup and Recovery Manager.
- If you are attempting to uninstall DCP Security Manager to upgrade to Dell Data Protection software on older systems, you may experience a variety of different failure codes and the installation or removal will fail. An issue may also arise when trying to enroll fingerprints, encrypt the hard drive, etc. on an out of the box Dell system. The DCP Security Manager may not be listed under the Programs menu, or an icon on the desktop. You will have to download the Dell ControlPoint Security Software in order to get the Wave software.
- The issue is that Dell Data Protection\Access is installed from the factory and these two programs cannot co-exist. You must remove DCP for full functionality of DBRM.
- In newer systems this should not be an issue as DCP (Dell Control Point) is no longer installed on Dell Systems.
Article ID: SLN155064
Last Date Modified: 09/07/2017 05:44 AM