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Low video performance on Alienware 15 and 17 R2


Low video performance on Alienware 15 and 17 R2

Table of Contents :

  1. What is happening?
  2. Symptoms
  3. Solution

This article will provide you guidance in case of low performance while gaming or using video intensive applications on the Alienware 17 R2 and Alienware 15 systems configured with an NVidia GTX 980m and a 180 Watts AC Adapter.

Supported Systems:

Alienware 17 R2* Alienware 15*

*Configured with NVidia GTX 980m and a 180 Watts AC Adapter


What is happening?

When gaming or using video intensive applications the processor will throttle down the speed causing performance drops.

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Symptoms

  1. Slow system performance while gaming
  2. Low FPS count on benchmarks

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Solution

  1. Update the system BIOS to the latest version
  2. Once the BIOS update is complete, unplug the AC Adapter and plug it back when Windows loads
  3. If you have a NVidia 980m GTX with 180 watts Ac/Adapter and the Bios upgrade didnt solve your performance issue, Contact Tech Support to get the 240 watts Ac/Adapter
  4. If your System doesnt have a NVidia 980m GTX and has a 180 watts Ac/Adapter and want the 240 watts Ac/Adapter, you can buy it by Contacting Tech Support or Sales.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN295814

Last Date Modified: 03/09/2016 04:26 AM


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