Baza wiedzy

Troubleshooting Paper Jam 201.xx Errors on Dell 3330dn Laser Printers


Article Summary: How to troubleshoot paper jam 201.xx errors on Dell 3330dn Laser Printers

Table of Contents:
  1. Check if error occurs on Power on Self Test (POST)
  2. Check media is supported and correctly loaded
  3. Test from all available sources
  4. Test with the rear door open
  5. Check the input sensor
  6. Check the exit sensor
  7. Check the narrow media/standard bin full sensor



1.

Check if error occurs on Power on Self Test (POST)


  1. Switch the printer off.
  2. Remove the data cable (USB, Ethernet, Parallel).
  3. Clear any scraps of paper from the paper path.

To clear the paper path:
  1. Remove the paper tray.
  2. Remove any creased or damaged paper from the tray.
  3. Clear any scraps of paper from the pickup area.

    Printer is shown from the front with the paper tray removed. A blue plastic flap is visible.

  4. Lower the blue plastic duplex tray, clear any paper.

    A hand pulls down on the front of the blue plastic flap to open it.

  5. Open the Multipurpose Feeder (MPF) cover, clear any paper.

    A flap on the front of the printer is opened to reveal a paper tray. The main front cover
	remains closed.

  6. Open the front cover, remove the toner and drum.

    Printer is shown from the front with the main front door open. A hand pulls on a blue 
	plastic handle to remove the toner and drum.

  7. Lift the blue plastic flap, clear any paper.

    A blue plastic flap at the front of the toner bay is lifted from the rear to open it.

  8. Open the rear door, clear any paper.

    The printer is shown from the rear. A door on the back cover has been opened to reveal rollers 
	and a yellow temperature warning sticker.


With the data cable still unplugged, switch the power back on.

If the printer gives the paper jam error before any printing is attempted skip to Section 5: Check the input sensor.

If the printer completes POST successfully, but gives a paper jam error when attempting to print continue to Section 2: Check media is supported and correctly loaded.


Back to Top


2.

Check media is supported and correctly loaded


Check that the print media is supported and correctly loaded.

Pay close attention to the width and length guides in the tray, ensure they are undamaged and correctly adjusted.


Back to Top


3.

Test from all available sources


Test the printer from all available paper sources (Multipurpose Feeder, Tray 1, Tray 2 if fitted).

If the paper jams from all sources continue to Section 4: Test with the rear door open.

If the jam occurs from only one source clean, invert or replace the feed rollers.


Back to Top


4.

Test with the rear door open


Open the rear door and print to test.

If the paper feeds normally with the back door open check the rear plastics and exit rollers for damage or scraps of paper.


Back to Top


5.

Check the input sensor


If the input sensor is stuck or damaged paper jams will occur.

To check and test the input sensor:
  1. Switch the printer off.
  2. Press and hold the Down Arrow and Right Arrow keys on the operator panel.
  3. With the keys still held down switch the power back on.
  4. Keep holding the keys until the screen displays Diagnostics. Press the Down Arrow until Base Sensor Test is highlighted, press Tick/Select.
  5. Select Other Tests. The printer displays the current state of the input, exit and front door sensors.
  6. If the sensor is working correctly and no paper is stuck in the machine the screen should display Input Closed.
  7. Open the front cover, remove the toner and imaging drum.
  8. Locate the input sensor.

    The printer is shown from the front with the toner and drum removed. In the middle of the toner 
	bay, below where the cartridge would normally sit, a grey paper sensor is highlighted. The sensor is 
	about the thickness of a matchstick and points directy upwards.

  9. Push the input sensor down.

    The sensor is shown pushed down so that it lies flat with the end pointing towards the rear of the 
	printer.

    The message on screen should change to Input Open.
  10. Release the input sensor. The sensor should spring back up and the screen should return to Input Closed.

Back to Top


6.

Check the exit sensor


If the exit sensor is stuck or damaged paper jams will occur.

To check and test the exit sensor:
  1. Switch the printer off.
  2. Press and hold the Down Arrow and Right Arrow keys on the operator panel.
  3. With the keys still held down switch the power back on.
  4. Keep holding the keys until the screen displays Diagnostics. Press the Down Arrow until Base Sensor Test is highlighted, press Tick/Select.
  5. Select Other Tests. The printer displays the current state of the input, exit and front door sensors.
  6. If the sensor is working correctly and no paper is stuck in the machine the screen should display Exit Closed.
  7. Open the rear cover, locate the exit sensor.

    The printer is shown from the rear with the back door open. At the centre of the rollers a small 
	paper sensor is highlighted. The sensor is about the thickness of a matchstick and is pointing directly 
	up

    Detail of exit sensor.

    A close up of the sensor.

  8. Push the exit sensor down.

    Sensor is shown from the rear of the printer. A flat head screwdriver has been placed behind the 
	sensor and used to push the sensor down. When pushed down the sensor points towards the camera.

    The message on screen should change to Exit Open.
  9. Release the exit sensor. The sensor should spring back up and the screen should return to Exit Closed.

Back to Top


7.

Check the narrow media/standard bin full sensor


If the narrow media/output bin full sensor is stuck or damaged paper jams may occur.

The same physical sensor functions as both an output bin full sensor and narrow media sensor.

Location of sensor.



Detail of sensor.

A close up of the sensor.

To check and test the narrow media/output bin full sensor:
  1. Switch the printer off.
  2. Press and hold the Down Arrow and Right Arrow keys on the operator panel.
  3. With the keys still held down switch the power back on.
  4. Keep holding the keys until the screen displays Diagnostics. Press the Down Arrow until Base Sensor Test is highlighted, press Tick/Select.
  5. Select Narrow Media.
  6. If the sensor is working correctly and no paper is stuck in the machine the screen should display NarrowMedia Narrow.
  7. Lift the sensor flag.

    A finger is shown lifting the sensor.

    The message on screen should change to NarrowMedia Wide.
  8. Release the sensor flag. The flag should fall back down and the screen should return to NarrowMedia Narrow.
  9. Press the Back button twice.
  10. Select Output Bin Tests, then Sensor Test, then Standard Bin.
  11. If the sensor is working correctly and the output bin is not full the screen should display Standard Bin Empty.
  12. Lift the sensor flag. The message on screen should change to Standard Bin Full.
  13. Release the sensor flag. The flag should fall back down and the screen should return to Standard Bin Empty.

Back to Top


If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.

 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identyfikator artykułu: SLN290480

Data ostatniej modyfikacji: 03/19/2014 12:00 AM


Oceń ten artykuł

Trafne
Przydatne
Łatwe do zrozumienia
Czy ten artykuł był przydatny?
Tak Nie
Wyślij nam swoją opinię
Komentarze nie mogą zawierać znaków specjalnych: <>()\
Niestety, nasz system przekazywania opinii jest obecnie niedostępny. Spróbuj ponownie później.

Dziękujemy za uwagi.