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041-xxx Errors on the Dell 5130cn Printer - KB Article - 365496




041-347: IOT I/F Failure Error

MCU Internal Error is detected.

  1. Cycle power on the Printer.
    1. Turn the printer off.
    2. Wait 10 seconds.
    3. Turn the printer on.
    4. Determine if the issue still occurs.

  2. Determine if the Firmware is the latest version.
    • The Firmware is not the latest version.
      1. Download and install the latest Firmware Update from Dell Support web page.
        Review the Installation Instructions on the download page.

        NOTE: Never turn off the power to the printer while the firmware is being downloaded. Turning off the power may cause a failure in the printer.

      2. If the newest Firmware reinstall did not solve the problem, replace the ESS Board.

    • The Firmware is the latest version.
      1. Verify that the cables are properly connected by opening the ESS panel and making sure the connections are secure (Figure 1).


        Figure 1: Cabling Connections

      2. If the error persists, replace the ESS Board.
        If the ESS Board has already been replaced, replace the Printer.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identyfikator artykułu: SLN106824

Data ostatniej modyfikacji: 07/26/2010 12:00 AM


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