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The Dell Inspiron 14R/N4010 May Intermittently Experience A Distorted or Blank Screen - Product Support Quick Note (PSQN) - 371895


Table of Contents:

  1. Distorted or Blank Display on the Dell Inspiron 14R/N4010
  2. Download and Install the Latest BIOS Revision

This article describes an issue in which the Dell Inspiron 14R/N4010 may have a garbled or distorted display or a blank screen intermittently.


Distorted or Blank Display on the Dell Inspiron 14R/N4010

When AMD Power Play is enabled in the BIOS on the Dell Inspiron 14R/N4010, the display may become distorted, garbled or blank. Rebooting the computer may temporarily resolve the display issue, but BIOS version A05 or later must be installed to resolve the issue.


Download and Install the Latest BIOS Revision

  1. Browse to the Drivers and Downloads page.
  2. Click Enter a Tag to use your Service Tag to find the BIOS update.
    If the Service Tag is not available, click Select Model, and then select the appropriate Product Type and Product Model.
  3. Click Submit.
  4. Select the Operating System, Driver Language, and Importance settings you want from the drop-down boxes (Figure 1). The Category drop-down box should be set to BIOS.
    Operating System:
    Driver Language:
    Category:
    Importance:
    Figure 1: Drivers and Downloads Drop-Down Selections.
  5. Select the BIOS update package you want to download from the column labeled File Title to display the download page.
    If you have the information provided by the online System Information utility or your invoice, please refer to this for what drivers to download.
  6. Review the information on the page.
  7. Click Download Now. You may receive a warning and an option to run or save the file. If you have the information provided by the online System Information utility or your invoice, please refer to this for what drivers to download.
    If the Dell Driver Download Manager window pops up click Install.
  8. Click Save.
  9. When the Save As window appears, designate a folder to save the file that is being downloaded, and then click Save.
  10. When the download is complete, click Open Folder in the Dell Driver Download Manager.
  11. Double-click the file and follow the instructions provided in the Installation Instructions.




Identyfikator artykułu: SLN131804

Data ostatniej modyfikacji: 04/05/2016 03:13 PM


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