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How do I run the Dell™ Modem Helper utility on my computer in the Microsoft® Windows® XP operating system with Service Pack 2 installed? - Product Support Quick Note (PSQN) - 276886




Security features of Windows® XP Service Pack 2 block Dell™ Modem Helper execution.

Windows® XP Service Pack 2 has enhanced security features that prevents ActiveX content from running in the Local Computer zone. This feature, if enabled, will prevent the Modem Helper application from running.

NOTE: If the system is locked up or the start menu button is not available because of Modem Helper, restart the system before proceeding.



Description of the Internet Explorer Information Bar.

A detailed description of the Internet Explorer Information Bar can be found in the Microsoft® Knowledge Base Article: "Description of the Internet Explorer Information Bar in Windows XP SP2" Article ID: 843017

NOTE: The steps provided will need to be performed each time you run Modem Helper on a system with Windows® XP Service Pack 2 installed and will not jeopardize the system security.



Enable ActiveX One-Time Operation to run Modem Helper.

To run Modem Helper on a system running Windows® XP Service Pack 2, perform the following:

  1. Start the Modem Helper utility from the Program list or the Desktop shortcut.
  2. On the Information Bar pop-up window, click to check the Do not show this message again box and click OK as seen in Figure 1.



    Figure 1 - "Do not show this message again" checkbox

  3. Click the Internet Explorer Information Bar and select Allow Blocked Content as seen in Figure 2.
    The Enable Active Content window appears.



    Figure 2 - "Allow Blocked Content" dropdown

  4. Click OK as seen in Figure 3.
    The Dell™ Modem Helper screen opens.



    Figure 3 - Enable Active Content window

  5. Click the Internet® Explorer Information Bar and select Allow Blocked Content as seen in Figure 4.



    Figure 4 - Modem Helper window

  6. Click OK when the Enable Active Content warning popup appears as seen in Figure 3.
    Modem Helper now functions normally.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identyfikator artykułu: SLN31045

Data ostatniej modyfikacji: 06/17/2009 12:00 AM


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