This article provides information on how to resolve video refresh problems seen on Latitude EXX50 systems
Some end users have reported a problem when watching videos on battery power. Some have reported issues whilst watching Windows Media Player. The audio works fine, but the video cuts outs unless you continually move the cursor about. This is an issue with the Video refresh settings on your PC. Please see the solution below for a quick guide to fix this issue.
Follow the guide below for a quick solution to this problem:
Open the Intel Graphics Properties
Turn Off Panel Self Refresh
Apply the changes and exit the program
If the fault continues and is exactly as described above, please contact your Local Technical Support and quote this Article ID SLN299196
You can get the latest contact information on the Link below :
If you have a different video issue, please search again on our Support Site - however please change your search terms.
Article ID: SLN299196
Last Date Modified: 04/25/2017 03:00 AM