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035-xxx Fax Errors on the Dell 3115cn Printer


Table of Contents:

  1. Confirm the Telephone Line is Functional
  2. Check Fax Cable is Correctly Inserted
  3. Reset Fax Defaults
  4. Replace Fax Cable if Available
  5. Disconnect other Devices
  6. Disable Error Correction Mode (ECM)
  7. Lower the Modem Speed (Baud Rate)


Confirm the Telephone Line is Functional

To confirm the telephone line is functional:
  1. Disconnect the fax cable from the the telephone wall socket.
  2. Using a telephone handset confirm outbound calls can be made and inbound calls answered.
  3. If unable to make/receive calls or there is excess noise on the line contact your service provider to resolve.

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Check Fax Cable is Correctly Inserted

Ensure the fax cable is securely connected to the socket marked "Fax" and the telephone wall socket.

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Reset Fax Defaults

To reset fax defaults:
  1. Switch off the printer.
  2. Press and hold the Menu, Left Arrow and Right Arrow keys, with these keys still depressed switch the printer on.
  3. When prompted for "C.E Mode Password", press Up, Up, Tick/Select.
  4. Select "Fax/Scanner Diag".
  5. Select "Backup Data".
  6. Select "All Clear".
  7. When prompted select your country from the list.
  8. When "Completed" is displayed restart the printer and attempt to send or receive a fax.

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Replace Fax Cable if Available

If an alternative fax cable is available, test using this.

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Disconnect other Devices

Other devices on the line may cause issues. Disconnect other devices such as telephone handsets, ADSL modems, card payment processing devices etc.

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Disable Error Correction Mode (ECM)

To disable ECM:
  1. Switch off the printer.
  2. Press and hold the Up and Down arrows on the printer keypad.
  3. With the keys still depressed switch the power back on.
  4. Select "Fax/Scanner Diag".
  5. Select "Parameter".
  6. Select "Fax Parameter".
  7. Select "Capability ECM".
  8. Select "Disable". An asterisk will appear next to disable to indicate this option has been selected.
  9. Restart the printer and attempt to send or receive a fax.

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Lower the Modem Speed (Baud Rate)

Ordered List
  1. Switch off the printer.
  2. Press and hold the Up and Down arrows on the printer keypad.
  3. With the keys still depressed switch the power back on.
  4. Select "Fax/Scanner Diag".
  5. Select "Parameter".
  6. Select "Fax Parameter".
  7. Select "G3M Baud Rate Fix".
  8. Select "9600bps". An asterisk will appear next to disable to indicate this option has been selected.
  9. Restart the printer and attempt to send or receive a fax.
  10. If successful at this speed try increasing the speed to find the maximum transmission rate possible.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID do artigo: SLN265931

Data da última modificação: 11/11/2014 07:53 AM


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