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Venue 11 (7140) Dell Dock / Wireless Mouse and Keyboard Combo Numpad Not Working



Numpad not Working

Users have reported a behavior that the 10 key number pad on the Dell Mouse and Keyboard combo (Part number KM714) would move the mouse around and not input numbers when in use with a Venue 11 (7140). This behavior is present in Windows 8.1 and 10.


Ease of Access

The current fix for this behavior in Windows 8.1 and 10 is to disable "Mouse Keys" in the Ease of Access settings. The default setting for the mouse numpad is set to On. Once the setting is changed to Off, the numpad should work as intended (Figure 1 & 2).


Figure 1 - Ease of Access search


Figure 2 - Mouse Key setting




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID do artigo: SLN300401

Data da última modificação: 12/01/2017 12:00 PM


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