Knowledge Base

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Article Summary: Issues resuming from Sleep (S3) or Hibernate (S4) states.

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Table of Contents :

1. Issue
2. Solution

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1. Issue

Systems may experience intermittent failure to resume from sleep or hibernation state.

The symptom usually appears as "hiberfil.sys" corruption with a black/white text screen telling you to hit enter to continue.

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2. Solution

To resolve this issue, download and install the latest BIOS release from support.dell.com.

The following BIOS versions will have the fix included:

• E6320, E6420 and E6520 - A04 or later
• Optiplex 990 - A04 or later
• Optiplex 790 - A04 or later
• Precision T1600 - A04 or later

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.