База знаний

035-702 Communication Fax Error on the LCD Panel [ Dell™ 3110cn, 3115cn Printer ]


  1. Cycle power on the Printer.
    1. Turn the printer off.
    2. Wait 10 seconds.
    3. Turn the printer on.
    4. Determine if the issue still occurs.

  2. Print a Printer Settings Report and Check the IP Address.
    1. When Ready to Print appears on the LCD, press the Down arrow button until Setup appears, then press the Check mark button or the Menu button. Setup is displayed.
    2. Press the Down arrow button until Reports is displayed, then press the Check mark button or the Menu button. System Settings is displayed.
    3. Press the Check mark button to select System Settings. The Printer Settings page prints.
    4. Under the heading Wired Network or Wireless Network (depending on the type of network), find the line IP Address to verify or obtain the assigned IP address


  3. Download and install the latest printer Firmware.
    Browse to Dell Support web page, navigate to the Drivers & Downloads.
    NOTICE: Before applying the Firmware, read the Installation Instructions.


  4. Use a Short Telephone Cable.
    Use a telephone cable no longer that 6 feet (1.83 meters). The 6-foot cable length does not include splitters or other types of hardware that extend the cable.


  5. Disconnect All Other Devices From the Phone Line and Fax Printer.


  6. Verify the Connection Number being dialed.
    To verify that the connection number is a valid number, dial the number and listen for modem/fax tones.


  7. Verify the country value is set correctly.
    1. When the printer is ready (Copy, Scan, Fax appears in the LCD), press the Down button until Setup is indicated,
      then press the Select button.
    2. Press the Down button until Admin Menu appears, then press the Select button.
    3. Press the Down button until Fax Settings appears, then press the Select button.
    4. Press the Down button until Country appears, then press the Select button.
    5. Press the Left or Right arrow button to choose the country, then press the Select button twice to save the setting.
      The Please Wait... message will appear while the printer resets.


  8. If the same error is still displayed, Contact Technical Support.
 


Код статьи: SLN101565

Дата последнего изменения: 11/03/2010 12:00 AM


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