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Dell UltraSharp UP3216Q Flat panel display usage issues & troubleshooting




Table of Contents:

  1. No video displayed when High Definition Multimedia Interface (HDMI) connection is used.
  2. Monitor will not turn on or start up.
  3. No video/black screen recovering from system sleeping.
  4. Getting your UP3216Q monitor to display 4k2k @ 60Hz resolution.
  5. Font size is too small when configured for 3840 x 2160 (4k2k) resolution.
  6. No Video/Black Screen When Using DisplayPort (DP) Connection on Windows or Mac.

This article provides the information on "Dell UltraSharp UP3216Q Flat panel display usage issues & troubleshooting".


No video displayed when High Definition Multimedia Interface (HDMI) connection is used.

There are two options of HDMI input on the UP3216Q display. Incorrectly configured settings may result in no video.

Troubleshooting steps:

If HDMI 2.0 is the issue, change the HDMI configuration in the UP3216Q on-Screen Display (OSD)

  1. Make sure to use the attached HDMI cable connect with monitor.
  2. Make sure HDMI is connected. Unplug and then plug in the connectors and make sure they are secure.
  3. Make sure your Graphics Card can support HDMI 2.0
    1. HDMI 2.0/ Enable – means the monitor is configured for HDMI 2.0.
    2. HDMI 2.0/ Disable – means the monitor is configured for HDMI 1.4.

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Monitor will not turn on or start up.

  1. Make sure the power cord is plugged in and fully seated to your monitor and connected directly to a functioning power outlet.
  2. Unplug the power cord and wait at least 30 seconds. Plug the power cord in again and press the power button to start up your monitor.
NOTE: There is a option of Power Button LED to set LED indicator On or OFF. Using the On-Screen Display Menu: Menu-> Energy-> Power Button LED-> On & Off During Active

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No video/black screen recovering from system sleeping.

No video/Black screen is displayed after your system wakes up from sleep, hibernate, etc., (intermittent no video or black screen).

  1. Push any OSD or power button, or AC power cycle to recover.
  2. To further avoid this problem, disable Monitor Sleep from OSD (Menu>Energy >Monitor Sleep>Disable).
  3. If you are using s NVidia graphics card, update NVidia graphics driver to the latest version.
    1. NVidia drivers download page: (http://www.nvidia.com/Download/Find.aspx)
    2. Always install the NVidia driver with Clean Install.
NOTE: (During the NVidia driver installation process, select "Custom" install. Select the box that indicate "Perform a Clean Install").

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Getting your UP3216Q monitor to display 4k2k @ 60Hz resolution.

You cannot get configure the 3840 x 2160 (4k2k) @ 60Hz maximum display resolution on your system.

  1. Ensure the cable used to connect the display is HDMI & DP certified. (HDMI 2.0 & DP1.2)
  2. Ensure system graphic card supports 3840 x 2160 (4k2k) at 60Hz.(HDMI 2.0 & DP1.2)
  3. Installing the graphics card driver to the latest version.

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Font size is too small when configured for 3840 x 2160 (4k2k) resolution.

When configured at a resolution of 3840 x 2160 (4k2k), the UP3216Q monitor is displaying at 138 Pixels per inch (PPI). This results in the fonts and icons on the screen to appear extremely small to most users.

It is recommended to enlarge the desktop icon for easy viewing. Follow below instructions to change font size to 150% or higher.

Windows 8.1/10 is the recommended operating system for this display. Windows 7 is not as compatible for the display functionality.

Windows 7, 8, 8.1, 10 Control panel -> Appearance and Personalization -> Display

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No Video/Black Screen When Using DisplayPort (DP) Connection on Windows or Mac.

You may encounter a situation where the Power LED is ON, but No Video from the screen (Black Screen).

This monitor supports both DP1.1 and DP1.2 and The default setting is DP1.2. If your graphics adapter or graphics driver does not support DP1.2, the monitor may display no video. Use the no video troubleshooting steps listed below:

Verify if the graphics card is certified for DP1.1a or DP1.2 and download and install the latest graphics drivers.

If you graphics card cannot support DP1.2, switch monitor DisplayPort (DP) settings to DP1.1.

  1. Go to the monitor On-Screen Display (OSD) menu .
  2. Select Input Source -> DP or mDP (depending on your connection).
  3. Press and hold "Confirm" button for approximately 8 seconds.
  4. When the DP1.2 message box appears, select Disable.

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Код статьи: SLN299133

Дата последнего изменения: 09/19/2017 09:19 AM


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