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072-900 Paper Jam Error on the Dell Color Laser Printer 3000cn/3010cn/3100cn


072-900 Paper Jam - Open Feeder 2 Cover 3000cn 3010cn 3100cn 

  1. Remove the printer from the 250-sheet feeder assembly, and then reseat it.

  2. Remove any jammed paper or foreign objects from the paper path.
    1. Open the front cover and top cover, remove the imaging drum cartridge, and remove any paper or loose objects from the rollers.
    2. Open the cover on the back of the feeder assembly, if installed, and remove any paper or loose objects.
    3. Open the registration cover on the back of the printer and remove any paper or loose objects.
    4. Open the fuser chute door (BTR cover) on the back of the printer and remove any paper or loose objects.
    5. Open the fuser cover on top of the printer and remove any paper or loose objects.

  3. For testing purposes, load Letter-sized (8.5in x 11in) paper into Tray 1, and adjust the paper width and length guides to rest lightly against the edge of the paper stack.

  4. Feed a sheet of paper from Tray 2 using the diagnostics.
  5. Troubleshoot as directed below:

    • Paper feeds without problems:
      1. Open the registration cover and verify that the registration sensor flap (Figure 1) is not damaged, and moves freely. If the sensor flap is damaged or does not move easily, replace the Vertical Transport Assembly.

        Registration Sensor Flap
        Figure 1: Registration Sensor Flap

      2. Run diagnostics on the registration sensor flap:
        1. Turn the printer off using the power switch on the left side of the printer.
        2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
        3. Press the down arrow until IOT DIAG appears, and then press Select ( ).
        4. Digital Input appears, press Select ( ).
        5. Press the up arrow until DI-54 appears, and then press Select ( ). DI-54 L 0 appears.
        6. Open the registration cover and lift the registration sensor flap. The number on the LCD increases each time the sensor flap is lifted.
        7. If the number on the LCD does not increase from zero, replace the Vertical Transport Assembly.
        8. Press Cancel to stop the test, and then press Menu to exit the Digital Output menu.
        9. Turn the printer off, and then back on to resume normal operation.

    • Paper feeds, but then jams:
      1. Clean the pre-registration and registration rollers (Figure 2) with a damp paper towel, and verify that they turn freely. If the rollers are damaged, Please contact Dell Technical Support for further advice.

        Pre-registration and Registration Rollers
        Figure 2: Pre-registration and Registration Rollers

      2. Run diagnostics on the vertical transport motor and the pre-registration clutch.
        1. Turn the printer off using the power switch on the left side of the printer.
        2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
        3. Press the down arrow until IOT DIAG appears, and then press Select ( ).
        4. Press the down arrow until Digital Output appears, and then press Select ( ).
        5. Press the up arrow until DO-64 appears, and then press Select ( ). A motor noise should be heard. If the motor noise is not heard, Please contact Dell Technical Support for further advice.
        6. Press Cancel to stop the test.
        7. Press the down arrow until DO-51 appears, and then press Select ( ). A click noise should be heard. If the click noise is not heard, Please contact Dell Technical Support for further advice.
        8. Press Cancel to stop the test, and then press Menu to exit the diagnostic menu.
        9. Turn the printer off, and then back on to resume normal operation.
 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Код статьи: SLN77560

Дата последнего изменения: 07/25/2013 12:00 AM


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