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Faxing Problem [ Dell™ 2135cn Printer ]


  1. Verify that there is a dial tone on the fax line.
    1. Remove (unplug) the fax line from the back of the printer.
    2. Plug that line into a telephone and listen for a dial tone.
      NOTE: Make sure the other end of the cable is plugged into a working wall jack.
      The 2135cn printer is able to connect to the following networks: PSTN, PBX, Leased line (3.4 KHz/2-wire)
      But will not connect to: VoIP, ISDN, Digital Line

  2. Determine if there is clear dial tone. If there is no dial tone or excessive static on the line, contact the telephone company about the non-functional phone line.

  3. Verify the fax/phone terminator plug is connected to the telephone jack.The following countries require the use of a terminator plug:
    Germany, Sweden, Denmark, Austria, Belgium, Italy, France, Switzerland

  4. Determine the fax error on the printer LCD and troubleshoot as follows:

    • Protocol Error:
      1. Print a protocol monitor report and check the sending fax side protocol.
        1. With the printer turned on, press the Down arrow button until you highlight SETUP, then press the Select button.
        2. Press the Down arrow button to scroll to Reports, then press the Select button.
        3. Press the Right or Left arrow button until Protocol Monitor is indicated, then press the Select button.
        4. After the Protocol Monitor report prints, check that the IP address reported is, in fact, the IP address for the printer.
      2. Set the fax parameter to MMR.
        1. Hold down the Up and Down arrow buttons on the printer and power the printer on.
        2. Release your fingers from the keys when the message Please wait... appears. (The Customer Mode menu appears with *Printer and FAX/Scanner displayed.)
        3. Press the Down arrow button until FAX/Scanner appears, then press the Select button. (Please wait... appears briefly.)
        4. Press the Down arrow button until Parameter appears, then press the Select button.
        5. Press the Down arrow button until Fax Parameter appears, then press the Select button.
        6. Press the Down arrow button until G3M RX Coding appears, then press the Select button.
        7. Press the Up or Down arrow button until MMR appears, then press the Select button. (An asterisk * will appear next to MMR.)
        8. Press the Cancel button several times to escape, then press the Select button to Complete the operation.
        9. Turn the printer off then on. The new settings will take effect.
      3. If the problem still persists, Contact Technical Support.


    • Illegal Settings:
      Determine if the paper specifications that were used. For more information about the specifications compatibility, refer to Online User's Guide.
      Download the latest Firmware Update from Dell Support. Click here to enter the Drivers and Downloads page. Please read the Installation Instructions that are on the download page.


    • Can Not Receive Fax:
      1. Set the remote receive fax feature to off.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until SETUP is indicated, then press the Select button.
        2. Press the Down arrow button to scroll to Admin Menu, then press the Select button.
        3. Press the Down arrow button to scroll to Fax Settings, then press the Select button.
        4. Press the Up or Down arrow button to scroll to Remote Receive, then press the Select button.
        5. Press the Right or Left arrow button to change the setting to Off, then press the Select button. (Off will then have an asterisks * next to it.)
        6. Restart the printer for the settings to take effect.
      2. Set the Mode to Fax Mode.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until SETUP is indicated, then press the Select button.
        2. Press the Down arrow button to scroll to Admin Menu, then press the Select button.
        3. Press the Down arrow button to scroll to Fax Settings, then press the Select button.
        4. Press the Up or Down arrow button to scroll to Receive Mode, then press the Select button.
        5. Press the Right or Left arrow button to change the setting to Fax, then press the Select button. (Fax will then have an asterisks * next to it.)
        6. Press the Back button to exit out of this setting.
      3. Disable the fax forwarding.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until SETUP is indicated, then press the Select button.
        2. Press the Down arrow button to scroll to Admin Menu, then press the Select button.
        3. Press the Down arrow button to scroll to Fax Settings, then press the Select button.
        4. Press the Up or Down arrow button to scroll to Sent Fax Fwd, then press the select button.
        5. Press the Right or Left arrow button to change the setting to Off, then press the Select button. (Off will then have an asterisks * next to it.)
        6. Turn the printer off, wait a few seconds, then turn it back on for the settings to take effect.
      4. Disable Error Correction Mode (ECM).
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until SETUP is indicated, then press the Select button.
        2. Press the Down arrow button to scroll to Admin Menu, then press the Select button.
        3. Press the Down arrow button to scroll to Fax Settings, then press the Select button.
        4. Press the Up or Down arrow button to scroll to ECM, then press the Select button.
        5. Press the Right or Left arrow button to change the setting to Off, then press the Select button. (Off will then have an asterisks * next to it.)
        6. Turn the printer off, wait a few seconds, then turn it back on for the settings to take effect.
      5. Increase the fax settings to a higher compatibility level.
        1. Power off the printer.
        2. Hold down the Up and Down buttons on the printer and power the printer on.
        3. Release your fingers from the keys when the message Please wait... appears.
        4. Press the Down button until Fax/Scanner Diag appears and press the Select button.
        5. Press the Down button until Parameter appears and press the Select button.
        6. Press the Select button to select Fax parameter.
        7. Press the Up or Down button until G3M V34 BIT RATE appears and press the Select button.
        8. Press the Up and Down button until 9600 BPS appears and press the Select button.
        9. Press the Back button to return in Fax parameter menu.
        10. Press the Up and Down button until G3M RX Coding appears and press the Select button.
        11. Press the Up and Down button until MH appears and press the Select button.
        12. Press the Back button to return in Fax parameter menu.
        13. Press the Up and Down button until G3M TX Coding appears and press the Select button.
        14. Press the Up and Down button until MH appears and press the Select button.
        15. Power the printer off and then back on.
      6. Send a fax to the printer and manually receive the fax.
        1. From another fax machine, dial the number of the printer.
        2. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until FAX is indicated, then press the Select button.
        3. Press the Down arrow button to scroll to OnHook.
        4. Press the Right or Left arrow button to scroll to On, then press the Select button. (An asterisks * appears next to On.)
        5. When voice or fax tones from the remote machine are heard, press the Start button. (The printer begins receiving a fax and returns to Standby mode when the reception is completed.)
      7. Set the fax discard size to OFF.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until SETUP is indicated, then press the Select button.
        2. Press the Down arrow button to scroll to Admin Menu, then press the Select button.
        3. Press the Down arrow button to scroll to Fax Settings, then press the Select button.
        4. Press the Up or Down arrow button to scroll to Discard Size, then press the Select button.
        5. Press the Right or Left arrow button to change the setting to Off, then press the Select button. (Off will then have an asterisks * next to it.)
        6. Turn the printer off, wait a few seconds, then turn it back on for the settings to take effect.
      8. Determine if the manual receipt was successful.
        • The manual receipt of the fax was successful:
          1. Set the Answer Mode to 0 Seconds.
            1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until SETUP is indicated, then press the Select button.
            2. Press the Down arrow button to scroll to Admin Menu, then press the Select button.
            3. Press the Down arrow button to scroll to Fax Settings, then press the Select button
            4. Press the Up or Down arrow button to scroll to Auto Rec Ans/Fax, then press the Select button.
            5. Using the numeric keypad enter 0sec, then press the Select button to save the setting. (0sec will then have an asterisks * next to it.)
            6. Turn the printer off, wait a few seconds, then turn it back on for the settings to take effect.
          2. Disconnect all other devices from the phone line and fax printer.
            NOTE: If a DSL line is present in the house, then a DSL filter will need to be placed on the phone line between the wall jack and fax-capable printer for it to be able to fax.
        • The manual receipt of the fax failed:
          1. Use a short telephone cable.
          2. Disconnect all other devices from the phone line and fax printer.
            NOTE: If a DSL line is present in the house, then a DSL filter will need to be placed on the phone line between the wall jack and fax-capable printer for it to be able to fax.
          3. Swap the phone cord with a known-good cord.
            Determine if a known-good cord resolved the issue.
            • The known-good cable resolved the issue: Purchase a new cable.
            • The known-good cable did not resolve the issue or no cable is available to swap: Contact Technical Support.


    • Dial Data Error:
      1. Verify the Address Book settings.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until Fax is indicated, then press the Select button.
        2. Press the Up Down arrow button to scroll to Phone Book, then press the Select button.
        3. Locate the number that is being dialed, and verify that it is correct.
      2. If the problem still persists, Contact Technical Support.


    • Memory Full:
      1. Clear all pending fax jobs.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow until Job Status Menu is indicated, then press the Select button.
        2. Press the Down arrow until Stored Print appears, then press the Select button.
        3. Press the Left or Right button to highlight the fax job, then press the Cancel button.
        4. Repeat step 3 for all pending fax jobs, then press the Back button to go to the main menu.
      2. Send the fax manually.
        1. Place a single document face down on the scanner glass, or load the document(s) to be faxed face up with top edge in first into the ADF.
        2. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until FAX is indicated, then press the Select button.
        3. Press the Down arrow button to scroll to OnHook.
        4. Press the Right or Left arrow button to scroll to On, then press the Select button. (An asterisks * appears next to On.)
        5. Enter the remote fax machine's fax number using the number keypad.
        6. With the document is loaded in the ADF, press the Start button to begin copying. (If the document is not loaded in the ADF, press the Start button then press the Right arrow button until the desired setting appears, then press the Select button.)
      3. Lower the fax resolution settings.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until FAX is indicated, then press the Select button.
        2. Press the Down arrow button to scroll to Resolution.
        3. Press the Right or Left arrow button to scroll to Standard, then press the select button . (An asterisks * appears next to Standard.)
        4. Press the Back button several times to get back to the main menu.
      4. If changing these settings does not help, try cycling power on the printer.
        1. Turn the printer off.
        2. Wait 10 seconds.
        3. Turn the printer on.
        4. Determine if the issue still occurs


    • Communication:
      1. Verify that the document being received meets the specification. For more details, refer to the Online User's Guide.
      2. Set the Mode to Fax Mode.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until SETUP is indicated, then press the Select button.
        2. Press the Down arrow button to scroll to Admin Menu, then press the Select button.
        3. Press the Down arrow button to scroll to Fax Settings, then press the Select button.
        4. Press the Up or Down arrow button to scroll to Receive Mode, then press the Select button.
        5. Press the Right or Left arrow button to change the setting to Fax, then press the Select button. (Fax will then have an asterisks * next to it.)
        6. Press the Back button to exit out of this setting.
      3. If the problem still persists, Contact Technical Support.



    • Cannot Send Fax:
      1. Use a short telephone cable.
      2. Disconnect all other devices from the phone line and fax printer.
        NOTE: If a DSL line is present in the house, then a DSL filter will need to be placed on the phone line between the wall jack and fax-capable printer for it to be able to fax.
      3. Verify the connection number being dialed. To verify that the connection number is a valid number, dial the number and listen for modem/fax tones.
      4. Ensure the country code is set correctly.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the down arrow until SETUP is indicated, then press the Select button.
        2. Press the Down arrow button to scroll to Admin Menu, then press the Select button.
        3. Press the Down arrow button to scroll to Fax Settings, then press the Select button.
        4. Press the Up or Down arrow button to scroll to Country, then press the Select button.
        5. Press the Right or Left arrow button to change the setting to the country of your choice, then press the Select button. (The new country will then have an asterisks * next to it.)
        6. Press the Right or left arrow button to scroll to the Yes to indicate that you really wish to make this change, then press the Select button. (The printer will restart.)
      5. Swap the phone cord with a known-good cord.
        Determine if a known-good cord resolved the issue.
        • The known-good cable resolved the issue: Purchase a new cable.
        • The known-good cable did not resolve the issue or no cable is available to swap:
          1. Disable Error Correction Mode (ECM).
            1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until SETUP is indicated, then press the Select button.
            2. Press the Down arrow button to scroll to Admin Menu, then press the Select button.
            3. Press the Down arrow button to scroll to Fax Settings, then press the Select button.
            4. Press the Up or Down arrow button to scroll to ECM, then press the Select button.
            5. Press the Right or Left arrow button to change the setting to Off, then press the Select button. (Off will then have an asterisks * next to it.)
            6. Turn the printer off, wait a few seconds, then turn it back on for the settings to take effect
          2. Lower the printer baud rate.
            1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until SETUP is indicated,
              then press the Select button.
            2. Press the Down arrow button to scroll to Admin Menu, then press the Select button.
            3. Press the Down arrow button to scroll to Fax Settings, then press the Select button.
            4. Press the Up or Down arrow button to scroll to Modem Speed, then press the Select button.
            5. Press the Right or Left arrow button to change the setting to 9.6, then press the Select button. (9.6 will then have an asterisks * next to it.)
            6. Press the Back button until you are back at the Ready menu
          3. If the problem still persists, Contact Technical Support.

    • Fax Error:
      1. Cycle power on the printer.
        1. Turn the printer off. Wait 10 seconds.
        2. Turn the printer on.
        3. Determine if the issue still occurs.
      2. If the problem still persists, Contact Technical Support.


    • Server Error:
      1. Ping the printer.
        1. Obtain the IP address of the network printer you are trying to print to.
        2. Click the Start button, then click Run.
        3. In the Run window type command, then click OK.
        4. Type ping xxx.xxx.xxx.xxx, replacing xxx.xxx.xxx.xxx with the IP address from the printer network test page, then press Enter.
        5. The ping returns a Reply from Printer_IP_Address: message, where Printer_IP_Address is the IP address of the printer.
        6. Type exit, then press Enter to close the window.
      2. Determine if the ping was successful.
        • The printer is not connected to the network: Research for "Printer Communication Failure"
        • The printer is connected to the network:
          1. Set the fax parameter to MMR.
            1. Hold down the Up and Down arrow buttons on the printer and power the printer on.
            2. Release your fingers from the keys when the message Please wait... appears. (The Customer Mode menu appears with *Printer and FAX/Scanner displayed.)
            3. Press the Down arrow button until FAX/Scanner appears, then press the Select button. (Please wait... appears briefly.)
            4. Press the Down arrow button until Parameter appears, then press the Select button.
            5. Press the Down arrow button until Fax Parameter appears, then press the Select button.
            6. Press the Down arrow button until G3M RX Coding appears, then press the Select button.
            7. Press the Up or Down arrow button until MMR appears, then press the Select button. (An asterisk * will appear next to MMR.)
            8. Press the Cancel button several times to escape, then press the Select button to Complete the operation.
            9. Turn the printer off then on. The new settings will take effect.
          2. Verify the Address Book settings.
            1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until Fax is indicated,
              then press the Select button.
            2. Press the Up Down arrow button to scroll to Phone Book, then press the Select button.
            3. Locate the number that is being dialed, and verify that it is correct.
          3. If the problem still persists, Contact Technical Support.


    • Accumulation Limit:
      1. Download the latest Firmware Update from Dell Support - Click here to enter the Drivers and Downloads page. Review the information on the page and take note of Installation Instructions.
      2. Determine if the document is 100 sheets or more.
    • Cannot fax remotely on the network:
      1. Print a system settings report and check the IP Address.
        1. With the printer turned on, press the Down arrow button until you highlight SETUP, then press the Select button.
        2. Press the Down arrow button to scroll to Reports, then press the Select button.
        3. System Settings should be the first report option indicated. If so, then just press the Select button. If not, then press the Right or Left arrow button until System Settings is indicated, then press the Select button to print the System Settings report.
        4. Under the heading Wired Network, find the line IP Address to verify or obtain the assigned IP address.
      2. Install the fax driver.
        1. Insert the Software Installation CD into the CD drive.
        2. In the Dell Printer Installation window, click FAX Driver, then click Next.
        3. Continue with the installation process as normal.
      3. Verify that the fax driver is being used to print.
        1. Open the application you are trying to fax.
        2. Click File and then click Print.
        3. In the Print window under Select Printer, click to select the fax driver and then click the Print button.
        4. In the Set/Check Fax Transmission window, enter the Recipient Setting information (be sure to include the leading 9 or 1 if necessary), and then click Print. (The document faxes.)
      4. Send the fax manually.
        1. Place a single document face down on the scanner glass, or load the document(s) to be faxed face up with top edge in first into the ADF.
        2. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button until FAX is indicated,
          then press the Select button.
        3. Press the Down arrow button to scroll to OnHook.
        4. Press the Right or Left arrow button to scroll to On, then press the Select button. (An asterisks * appears next to On.)
        5. Enter the remote fax machine's fax number using the number keypad.
        6. With the document is loaded in the ADF, press the Start button to begin copying. (If the document is not loaded in the ADF, press the Start button then press the Right arrow button until the desired setting appears, then press the Select button.)

    • IIT Error:
      1. If Scanner Bed is used, verify that the scanned page is face down on the scanner bed.
        If ADF is used, verify that the page being placed into ADF is positioned properly.
      2. Verify the copy contrast settings.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Up or Down arrow button to scroll to Copy, then press the Select button.
        2. Press the Down arrow button to scroll to Lighter/Darker.
        3. Press the Right or Left arrow button to change the setting to Normal, then press the Select button. (Normal will then have an asterisks * next to it.)
        4. Press the Back button to exit.
      3. Verify the copy quality settings.
        1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Up or Down arrow button to scroll to Copy, then press the Select button.
        2. Press the Down arrow button to scroll to Original Type.
        3. Press the Right or Left arrow button to change the setting to the size of the document being copied, then press the Select button. (Text & Photo* is the default setting.)
        4. Press the Start button to begin copying.
      4. Clean the Scanner Bed and the Automatic Document Feeder (ADF).
        1. Open the scanner cover.
        2. Remove any papers or other items from the bed.
        3. Using a lint-free cloth and a glass cleaner, clean the scanner bed, as well as the ADF platen glass.
        4. For specific information about how to clean the ADF, please refer to your Online User's Guide.
      5. Print a Microsoft Windows Test Page.
        Determine if the page printed fine.
        • The test page is blank or faint: Research for "Blank or Faint page"
        • The test page printed fine: Preview a scan using Dell ScanCenter.
          • The scan preview looks normal: Contact the third-party software manufacturer for further support.
          • The scan preview is blank or abnormal:
            1. Uninstall the printer driver.
            2. Download and install the newest driver.
            3. If the problem still persists, Contact Technical Support.
 


Код статьи: SLN101569

Дата последнего изменения: 11/11/2010 12:00 AM


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