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Dell Venue 7 (3730) with Android 4.3 does not connect to Microsoft Exchange Server




Table of Contents:

  1. Issue: Dell Venue 7 (3730) with Android 4.3 does not connect to Microsoft Exchange Server
  2. Solution: Upgrade Android 4.3 to the latest revision.

This article contains information regarding a Dell Venue 7 (3730) with Android 4.3 that does not connect to Microsoft Exchange server.


1. Issue: The Dell Venue 7 (3730) with Android 4.3 does not connect to Microsoft Exchange server


Users may experience an issue where the Dell Venue 7 (3730) Android tablet running the Android 4.3 operating system will not connect to Microsoft Exchange Server based email.

The error message is titled: "Couldn't finish," then states: "Can't connect to server." The error message pops up instantly when secure socket layer (SSL) is checked, but when unchecked, the login attempt lasts about five seconds.

The email software that displays this issue is the default Android email client.

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2. Solution: Upgrade Android 4.3 to the latest revision


This issue has been resolved in subsequent releases of Android.

To execute the Android image update, go to Settings icon, tap About Tablet, tap System Updates, tap Check Now.

After the updates are installed, reboot the tablet and the default email client should work with Microsoft Exchange server based email accounts.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Код статьи: SLN291249

Дата последнего изменения: 07/17/2014 09:41 AM


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