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KCS 595564 - Ports On Targus USB 3.0 Dock Not Working Correctly on Dell Systems


Article Summary:

Users may see situations where the add-on Targus USB 3.0 dock has USB or network ports that are not working correctly on Dell systems.



Table of Contents:

1. Ports On Targus USB 3.0 Dock Not Working correctly on Dell systems

2. Firmware Update Available For the Targus Dock


Problem

Ports On Targus USB 3.0 Dock Not Working


Users may encounter situations where the USB 3.0 dock from Targus (Dell Part Number A5576955 / Targus Model ACP70USZ) does not work correctly on Dell systems. Users have reported USB ports and the network jack on the dock do not function. In some cases, removing and plugging the dock back into the system will temporarily fix the problem. This may impact other ports aside from the ones mentioned here.


Solution

Firmware Update Available For the Targus Dock


Users can update the Targus dock to the latest version of the firmware to address this problem.

The firmware is not contained in the driver update for the Targus dock. The updated firmware can be downloaded from the site below :

http://www.targus.com/US/download.aspx?regionid=7&sku=ACP70USZ&PageName=ACP70USz%20|%20Targus%20USA&productCategoryId=5

 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Код статьи: SLN171704

Дата последнего изменения: 10/16/2013 12:00 AM


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