База знаний

Communication failure when printing to Dell™ Photo All-in-One Printer 944 after updating to Microsoft® Windows Vista™. - Product Support Alert - 317612




Why do I get a communication failure on my Dell™Photo All-in-One Printer 944 after updating to Microsoft® Windows Vista™?

Customers may experience the following error message when sending a print job to the Dell™ Photo All-in-One Printer 944 after updating to Microsoft® Windows Vista™ from Windows XP with the printer driver installed:

Communication not available

The issue is only seen if the customer runs the Windows Vista driver installer R147270 directly without first uninstalling the Windows XP driver after the operating system updates finish installing. The Windows Vista printer driver is experiencing a USB communication conflict with the old Windows XP printer driver. The communication error message appears every time a print job is sent to the printer, however scan jobs are unaffected.

NOTE: The issue is not seen if the Windows XP printer driver is uninstalled prior to reinstalling the Windows Vista printer driver after updating to Windows Vista.

NOTE: The issue is not seen if it is a clean installation of Windows Vista.

NOTE: The issue is not seen if the Windows XP printer driver is uninstalled before updating to Windows Vista.



Uninstall the Microsoft® Windows XP and Windows Vista™ printer drivers and reinstall the Windows Vista printer driver on the Dell™ 944 printer.

To uninstall both the Microsoft® Windows XP and Windows Vista™ printer drivers after updating to Windows Vista, perform the following steps:

  1. Run Setup of the printer web pack for Windows Vista.
  2. Click the Uninstall button to uninstall the printer driver and applications.
  3. Reboot when prompted.
  4. Unplug the USB cable between the printer and computer.
  5. Download the Dell™ Photo AIO 944 - Windows XP driver removal utility for Windows Vista from Dell Support.
    The utility's file name is D944PUXV_A01.EXE.
  6. Double-click the file D944PUXV_A01.EXE to run it.
    A dialog box pops up indicating that the files were removed successfully, click the OK button.
  7. NOTE:

    If the utility produces an error message, perform the following steps to remove the files manually.

    1. Click the Start icon, Computer, go to the Tools menu, select Folders Options, go to the View tab and set Hidden Files and folders as Show hidden files and folders.
    2. Delete the files as directed below:

      Navigate to directory c:\windows\system32\spool\prtprocs\w32x86 and delete all files except mdippr.dll.
      Navigate to directory c:\windows\system32\spool\drivers\w32x86\3 and delete all files that named with dlcd*.*
      Navigate to directory c:\windows\system32\spool\drivers\w32x86 if it exists and delete the entire Dell_Photo_AIO_Print0E85 directory.


  8. Reboot the system
  9. Plug in the USB cable between the printer and computer.
    The Found New Hardware window appears.
  10. Click Cancel when the Found New Hardware window appears.
    This is a good indication that the USB communication is resumed.
  11. Run Setup of the Dell Photo All-in-One printers 944 web pack R147270 A02 for Windows Vista and follow the prompts to install the printer driver and applications normally.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Код статьи: SLN37925

Дата последнего изменения: 06/17/2009 12:00 AM


Оцените эту статью

Точно
Функционально
Просто понять
Помогла ли вам эта статья?
Да Нет
Отправьте нам свое мнение
Комментарии не должны содержать следующие специальные символы: <>()\
К сожалению, наша система обратной связи в настоящее время не работает. Повторите попытку позже.

Благодарим вас за отзыв.