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How to Resolve Print Quality Issues on the B1160 / B1160w Dell Laser Printers



Table of Contents:

  1. How to Resolve Print Quality Issues on the B1160 / B1160w Dell Laser Printers
  2. Light or Faded Print
  3. Top Half of the Paper is Printed Lighter than the Rest of the Paper
  4. Toner Specks
  5. Dropouts
  6. White Spots
  7. Vertical Lines
  8. Black Background
  9. Toner Smear
  10. Vertical Repetitive Defects
  11. Background Scatter
  12. Toner Particles are Around Bold Characters or Pictures
  13. Misformed Characters
  14. Page Skew
  15. Curl or Wave
  16. Wrinkles or Creases
  17. Back of Printouts are Dirty
  18. Solid Color or Black Pages
  19. Loose Toner
  20. Character Voids
  21. Horizontal Stripes
  22. Curl
  23. Miscellaneous

This article provides information on "How to Resolve Print Quality Issues on the B1160 / B1160w Dell Laser Printers".


1. How to Resolve Print Quality Issues on the B1160 / B1160w Dell Laser Printers

This article provides information on resolving print quality issues on the B1160 / B1160w Dell Laser Printer. Some of the common causes are:

  • The toner supply or level is low.
  • The interior of the printer being dirty.
  • The paper being used.
  • The brand of toner being used.

For resolving specific print quality issues please refer to the sections below.

Note: It is recommended that only Dell Branded Toners are used in Dell Laser Printers as Dell cannot guarantee compatibility or the print quality of any 3rd party toners.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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2. Light or Faded Print


  • If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge (see "Replace Toner Cartridge").
  • The paper may not meet paper specifications; for example, the paper may be too moist or rough.
  • If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the help screen of the printer driver.
  • A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. Clean the inside of your machine (see "Cleaning the Printer").
  • The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the Printer"). If these steps do not correct the problem, contact Dell Technical Support.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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3. Top Half of the Paper is Printed Lighter than the Rest of the Paper


  • The toner might not adhere properly to this type of paper.
  • Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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4. Toner Specks


  • The paper may not meet specifications; for example, the paper may be too moist or rough.
  • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the Printer").
  • The paper path may need cleaning. Clean the inside of your machine (see "Cleaning the Printer").

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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5. Dropouts


If faded areas, generally rounded, occur randomly on the page:

  • A single sheet of paper may be defective. Try reprinting the job.
  • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper.
  • The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.
  • Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thick or Thicker.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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6. White Spots


If white spots appear on the page:

  • The paper is too rough and a lot of dirt from paper falls to the inner components within the machine, so the transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the Printer").
  • The paper path may need cleaning. Clean the inside of your machine (see "Cleaning the Printer").

If these steps do not correct the problem, contact Dell Technical Support.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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7. Vertical Lines


If black vertical streaks appear on the page:

  • The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and install a new one (see "Cleaning the Printer").

If white vertical streaks appear on the page:

  • The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the Printer").

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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8. Black Background


If the amount of background shading becomes unacceptable:

  • Change to a lighter weight paper.
  • Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount of background shading.
  • Remove the old toner cartridge and install a new one (see "Replace Toner Cartridge").
  • Thoroughly redistribute the toner (see "Redistributing Toner").

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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9. Toner Smear


More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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10. Vertical Repetitive Defects


If marks repeatedly appear on the printed side of the page at even intervals:

  • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replace Toner Cartridge").
  • Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages.
  • The fusing assembly may be damaged. Contact Dell Technical Support.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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11. Background Scatter


Background scatter results from bits of toner randomly distributed on the printed page.

  • The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture.
  • If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems.
    Or select Thick from the Printing Preferences window.
  • If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in Printing Preferences . Ensure the correct paper type is selected. For example:
    If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem.
  • If you are using a new toner cartridge, redistribute the toner first (see "Redistributing Toner").

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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12. Toner Particles are Around Bold Characters or Pictures


The toner might not adhere properly to this type of paper.

  • Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled.
  • Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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13. Misformed Characters


If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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14. Page Skew


  • Ensure that the paper is loaded properly.
  • Check the paper type and quality.
  • Ensure that the guides are not too tight or too loose against the paper stack.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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15. Curl or Wave


  • Ensure that the paper is loaded properly.
  • Check the paper type and quality. Both high temperature and humidity can cause paper curl.
  • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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16. Wrinkles or Creases


  • Ensure that the paper is loaded properly.
  • Check the paper type and quality.
  • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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17. Back of Printouts are Dirty


Check for leaking toner. Clean the inside of the machine (see "Cleaning the Printer").

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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18. Solid Color or Black Pages


  • The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.
  • The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replace Toner Cartridge").
  • The machine may require repairing. Contact Dell Technical Support.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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19. Loose Toner


If the problem persists, the machine may require repair. Contact Dell Technical Support.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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20. Character Voids


Character voids are white areas within parts of characters that should be solid black:

  • You may be printing on the wrong surface of the paper. Remove the paper and turn it around.
  • The paper may not meet paper specifications.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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21. Horizontal Stripes


If horizontally aligned black streaks or smears appear:

  • The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.
  • The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replace the Toner Cartridge").

If the problem persists, the machine may require repair. Contact Dell Technical Support.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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22. Curl


If the printed paper is curled or paper does not feed into the machine:

  • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
  • Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

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23. Miscellaneous

  • An unknown image repetitively appears on a few sheets.
  • Loose toner.
  • Light print or contamination occurs.

Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality, such as loose toner or light imaging. Change the altitude setting for your machine.

More info can be found in the B1160 User’s Guide or the B1160w User’s Guide .

If these steps do not correct the problem, please contact Dell Technical Support.

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Artikel-ID: SLN295815

Senast ändrad: 11/02/2016 04:26 PM


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