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Dell PowerEdge: Repair the Windows Blue Screen error "STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA"


This article provides information how to repair the Windows Blue Screen error "STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA".



If you have a Windows blue screen error 0x00000050, you may be able to gain some basic information on the code alone. The error generally sources hardware or memory as the cause of the problem. For additional information, refer to Microsoft Community Article: Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA. Troubleshooting from the Microsoft support site is re-published here for your convenience:

  1. Click on Start and Run. Type MSCONFIG. Choose the start up tab and disable all non Microsoft startup items.
  2. Go to the Services tab. Disable all non Microsoft services. Test to see the problem goes away. Only re-enable in groups to isolate the problem service or start up application.
  3. Verify that any new hardware or software is properly installed. Disconnect the new hardware or replace it to see if this resolves the issue.
  4. Run Windows updates and update your Windows installation.
  5. 5.Go to Windows Server Catalog (https://www.windowsservercatalog.com/) to verify that all your hardware and drivers are compatible with the operating system. Update hardware components with latest drivers with latest firmware from http://www.dell.com/support/
  6. Run any system diagnostics that are supplied by your computer manufacturer, especially a RAM check. If this is a new installation of the hardware or software, contact the manufacturer for any requires updates for drivers or firmware.

Included below are generic troubleshooting steps. Not every Blue Screen error requires an Operating System reinstall. In fact most can be repaired. These steps are not specific to the actual code and may not be necessary for every Blue Screen error.


Solution

To isolate the cause, run PSA/ePSA diagnostics.
For detailed instructions on running PSA/ePSA diagnostics, refer to Dell Knowledge Base Article: Run Built-In Diagnostics for Your System.

  • If diagnostics fail, access the Dell Interactive Support Agent and search the error codes to determine which part is causing the error.
  • If diagnostics pass, identify when the Windows Blue Screen occurs.
    • Pre-boot: To determine a faulty part, isolate the memory by connecting 1 module at a time, and isolate the hard disk by connecting a known good hard disk to the system until the faulty part is discovered.
    • Pre-logon: Boot into Safe Mode and disable all Startup entries. Isolate 1 Startup entry at a time until you find the causing agent.
    • Intermittent / post logon: Collect the minidump files by navigating to C:\windows\minidump and analyzing the minidump files using a tool called BlueScreenView developed by Nirsoft. You can also use Windbg and use the link to Dell.com to set up the debug. Identify the causing agent and reinstall the appropriate driver or application. If the issue still persists, it may be necessary to perform a windows reinstallation.
Note: Drivers can be disabled in Windows 7/2008 R2 using the Microsoft Diagnostics and Recovery Tool Set (DaRT).


Additional resources

https://blogs.msdn.microsoft.com/deviations/2010/06/07/quick-tips-kernel-dumps-blue-screens-and-analyze-v/

https://blogs.msdn.microsoft.com/mahjayar/2007/04/01/debugging-the-mystery-of-the-crashing-desktop/

http://blogs.msdn.com/b/ntdebugging/archive/2009/05/29/reversing-in-reverse-linked-list-pool-corruption-a-complete-walkthrough.aspx

https://blogs.msdn.microsoft.com/ntdebugging/2009/05/29/reversing-in-reverse-linked-list-pool-corruption-a-complete-walkthrough-part-1/



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Artikel-ID: SLN147482

Senast ändrad: 10/11/2017 08:47 AM


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