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Intermittent Network Connectivity Issues vs. Network Time Protocol (Time Server) Settings - Product Support Quick Note (PSQN) - 183558




Incorrect Time Server settings may cause erratic printer or network operation.

There have been cases noted in which a Dell networked laser printer attached to a network may intermittently lose connectivity with the network (i.e., drop its assigned IP address) or cause the network periodically to slow down.

Dell networked laser printers have a feature that enables the printer to automatically update date and time settings when connected to a network having a designated Time Server.

When a network Time Server is not available, network traffic generated by the printer can cause connectivity and network performance issues. In these cases, the Network Time Protocol (NTP) settings in the printer can be disabled.



Disable NTP settings on Dell networked laser printer.

NOTE:

The following instructions generally apply to all the Dell networked laser printers, with slight variations.

NOTE: Early Dell S2500n laser printers use a different Embedded Web Server (EWS) design. Instructions for the early S2500n laser printers are covered in the next section.

  1. Open a web browser from any computer on the network and enter the IP address of the printer into the URL area of the browser.
  2. Press Enter or click GO.
  3. Click the Printer Settings link located on the left side of the page.
  4. In the Printer Server Settings column, click the Date & Time link.

    NOTE: Refer to Figure 1 below to make the appropriate entries in steps 5-7.

  5. Select your Time Zone from the corresponding drop-down menu.
  6. Enter the correct date and time in the Set Date & Time field.
  7. Set Time Server to None using the corresponding drop-down menu.
  8. Click Submit.

Figure 1 - NTP Settings to Change



Disable NTP settings on the early S2500n laser printer.

The following instructions are specific to the early model Dell S2500n networked laser printer.

  1. Open a web browser from any computer on the network and enter the IP address of the printer into the URL area of the browser.
  2. Press Enter or click GO.
  3. Click the Configuration link located on the left side of the page.
  4. In the Printer Server section, click the Date & Time link.

    NOTE: Refer to Figure 2 below to make the appropriate entries in steps 5-7.

  5. Select your Time Zone from the corresponding drop-down menu.
  6. Enter the correct date and time in the Set Date & Time field.
  7. Set Time Server to None using the corresponding drop-down menu.
  8. Click Submit.

Figure 2 - NTP Settings to Change - Early Model S2500n

NOTE: A firmware update is available at Dell Support to update the appearance of the early model S2500n printers to the same layout and design of the late model S2500n and other printers. The file name is: S2500-FW.exe.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikel-ID: SLN38018

Senast ändrad: 06/17/2009 12:00 AM


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