Knowledge Base

No Video Through Docking Station (Latitude E6500)



Article Summary: Notebook shows now video through external DVI on docking station.


Issue

Applies to:

  • Windows XP Professional 64bit
  • nVidia Quadro NVS160m Graphics card
  • External monitor connected to E-Port Advanced with VGA or DVI

System will not show logon screen or general video through external monitor when attached to docking station. Issue can also be seen when the system is re-docked with the lid closed.

NOTE: This issue has been seen on Latitude E6500 systems with the above specification but may also be seen on other models with the above setup.

Solution

Update to the latest drivers from the Dell Support Website (in particular Video and BIOS)

Follow instructions for Microsoft KB article KB933806 for Hotfix.

KB933906 - An external monitor does not work when you connect it to a DVI port on a docking station in Windows XP Professional x64 Edition.





Article ID: SLN133369

Last Date Modified: 01/29/2016 02:34 PM


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