Here you can find the answers to the most Frequently Asked Questions (FAQ) at Dell Technical Support for PowerEdge Servers. We provide you information about our services, best practices, and links to detailed descriptions of solutions and workarounds.
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The Premium Selection contains articles, which provide information of special value.
Sometimes it is necessary to send additional data to Dell Technical Support for advanced troubleshooting. If you want to send system reports, pictures or other files to us, use the file upload function of Dell TechDirect. There is no prior registration needed for usage.
Use the Dell TechDirect file upload, if:
The related system or its management tool (e.g. SupportAssist) does not have access to the internet.
Dell Technical Support asked you to obtain files bigger than 8 MB ( the limit for Email attachments).
Other ways of providing the files failed before.
Find the detailed steps for the upload process in the dedicated article How to manually upload files to Dell Technical Support?
To correct the "foreign configuration" error reported from an SAS PERC controller perform the following steps:
In order to ensure optimal performance and stability for your Dell system, it is important to be aware of the latest updates available for the drivers and firmware.
Dell Technical Update Notifications are a great way to get information on releases as soon as they become public.
This selection comes from Thilo Roberg (Dell EMC - Germany)
these are my Top 5 articles for PowerEdge servers this month, a good mix across hardware, software and configuration suggestions to improve your user experience.
If you have feedback about this list use the form below.I will consider your suggestions for the next version.
The Classics are articles, which answer frequently asked questions unrelated to the server generation.
There are two main reasons to change the originally registered ownership information:
For Permanently Relocated Systems (6 months or more), the service contract purchased for a system at the point of sale (POS) is valid in the country in which the system was purchased.
Dell will transfer the service contract, providing Dell is advised of the relocation, and that the service is available in the destination location. Return to Depot, Complete Care, Same Day, and Parts Only contracts are not always available for transfer outside of the region the coverage was purchased in. Please review your contract agreement for more information.
From the Support Website click on Support from the top banner. Then select Warranty then Ownership Transfer from the menu.
In the lower part of the page, either use the Detect Your Product button, or manually enter your Service Tag. If you wish to add up to 5 Service Tags, press the Add Another Product. Press Continue when ready. For 10 or more tags, please use the U.S. Bulk Transfer links for the USA or International Bulk Transfer on the ownership transfer page.
Fill in as much Previous Owner Details as possible, if the field is not (Optional), and you do not have the information, enter "Unknown" to allow you to continue. Someone may contact you to clarify the information you have supplied
Complete the New Owner Details. Then press Continue
The Review page allows you to check the details and allow you to edit any errors before pressing Submit
The next page is the Ownership Transfer End User Agreement. If you agree to the Terms and Conditions, press Yes, I Agree
The final page is the confirmation page. You can press the Transfer Another Product button to transfer more systems if required.
The Hot Topics are articles, which provide answers to currently often asked questions.
The latest firmware versions for the integrated Dell Remote Access Controller (iDRAC) and the Chassis Management Controller (CMC) support TLS 1.1 as the default communication protocol. If the browser or the operating system where OpenManage Essentials (OME) is installed, does not support TLS 1.1 protocol, the device displays an "unknown" status.Detailed information about a workaround for this issue is provided in the following articles:
The Dell System E-Support Tool (DSET) used to be a commonly known tool from Dell, which worked for several years on the past generations of Dell PowerEdge servers. As new technology now provides other ways of collecting relevant system information, it was time for a new tool, which provides more than DSET was able to perform.
This new tool is SupportAssist Enterprise, which observes up to 300 Enterprise devices (Servers, Storages, and Switches) at the same time and automatically opens support requests at Dell Technical Support.
Detailed information about the changes provides the following article:
Why the diagnostic tool Dell System E-Support Tool (DSET) has been replaced by SupportAssist Enterprise (SAE)?
Sometimes Intel Network Cards run into problems after an update via Lifecycle Controller (LCC), internal Dell Remote Access Controller (iDRAC) or Chassis Management Console (CMC).
For fixing the issues, the NICs have to be reflashed with a special bootable ISO media:
The Depository contains the 25 most frequently requested articles of the last months.
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Article ID: QNA43856
Last Date Modified: 09/21/2017 04:38 PM