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Troubleshooting Autodiscover (Free/Busy) Connectivity in Outlook 2007

Article Summary: Troubleshooting Autodiscover (Free/Busy) Connectivity in Outlook 2007

You can use Outlook 2007 to troubleshoot problems with the Autodiscover service. To determine whether the Autodiscover service is unable to provide information to clients by using Outlook 2007, log on to the mailbox of the user for whom you want to troubleshoot Autodiscover connectivity, and then follow these steps:

In Outlook 2007, on the Tools menu, click Options, click the Other tab, and then click Advanced Options.

On the Advanced Options page, select Enable logging (troubleshooting), and then click OK.

Restart Outlook 2007, and then try to view free/busy information for another user.

In Microsoft Windows, click Start, click Run, and then type %temp%.

In Windows Explorer, open the olkdisc.log file and locate the files in the olkas directory.

The information that is contained in this directory can frequently provide information about which service is not functioning correctly.

You can also use Outlook 2007 to test the AutoConfiguration information that is provided by the Autodiscover service. To use the Outlook 2007 client to test AutoConfiguration by using Outlook 2007, log on to the mailbox of the user for whom you want to test the AutoConfiguration, and then do the following:

While Outlook 2007 is running, hold down the CTRL key, right-click the Outlook icon in the notification area, and then select Test E-mail AutoConfiguration.

Verify that the correct e-mail address is in the box next to E-mail Address.

Clear the check boxes next to Use Guessmart and Secure Guessmart Authentication.

On the Test E-mail AutoConfiguration page, verify that the check box next to Use AutoDiscover is selected, and then click the Test button.

AutoConfiguration Error Codes in Outlook 2007

0x80072EE7 – ERROR_INTERNET_NAME_NOT_RESOLVED This error is usually caused by a missing host record for the Autodiscover service in the Domain Naming service.

0X80072F17 – ERROR_INTERNET_SEC_CERT_ERRORS This error is usually caused by an incorrect certificate configuration on the Exchange 2007 computer that has the Client Access server role installed.

0X80072EFD – ERROR_INTERNET_CANNOT_CONNECT This error is usually caused by issues that are related to Domain Naming service.

0X800C820A – E_AC_NO_SUPPORTED_SCHEMES This error is usually caused by incorrect security settings in Outlook 2007.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identifikátor článku: SLN249296

Dátum poslednej zmeny: 09/25/2014 04:03 PM

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