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Windows stop error 0x00000018 due to MediaGateway.exe



Article Summary: This article provides information on a Windows stop error caused by MediaGateway.exe


Issue:

A stop error 0x000000F4 occurs on a Windows server with an application installed that uses MediaGateway.exe as a component.

Solution:

1. Contact the software application vendor providing MediaGateway.exe as a component of the program.

2. Remove the software application using MediaGateway.exe as a component of the program.

3. Download and install the latest version of the software. The vendors website can be found here.

Additional Information:

Event ID 1001 is logged in the System event log.

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 3/31/2014 3:53:23 AM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ComputerName
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000018 (0xfffffa8006a26f30, 0xfffffa8008e6a2c0, 0x0000000000000001, 0x0000000000000001). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 033114-54865-01.

Review of the memory dump files using Debugging Tools for Windows will result in output similar to the following.

BugCheck 18, {fffffa8006a26f30, fffffa8009392270, 1, 1}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+48d8a )
REFERENCE_BY_POINTER (18)
Arguments:
Arg1: fffffa8006a26f30, Object type of the object whose reference count is being lowered
Arg2: fffffa8009392270, Object whose reference count is being lowered
Arg3: 0000000000000001, Reserved
Arg4: 0000000000000001, Reserved
The reference count of an object is illegal for the current state of the object.
Each time a driver uses a pointer to an object the driver calls a kernel routine
to increment the reference count of the object. When the driver is done with the
pointer the driver calls another kernel routine to decrement the reference count.
Drivers must match calls to the increment and decrement routines. This bugcheck
can occur because an object's reference count goes to zero while there are still
open handles to the object, in which case the fourth parameter indicates the number
of opened handles. It may also occur when the objects reference count drops below zero
whether or not there are open handles to the object, and in that case the fourth parameter
contains the actual value of the pointer references count.
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT_SERVER
BUGCHECK_STR: 0x18
PROCESS_NAME: MediaGateway.e
CURRENT_IRQL: 1
IRP_ADDRESS: ffffffffffffff88
DEVICE_OBJECT: fffffa80093748d0
LAST_CONTROL_TRANSFER: from fffff8000186ddbd to fffff800018c7bc0
STACK_TEXT:
fffff880`0b725fb8 fffff800`0186ddbd : 00000000`00000018 fffffa80`06a26f30 fffffa80`09392270 00000000`00000001 : nt!KeBugCheckEx
fffff880`0b725fc0 fffff800`018dc77f : fffffa80`093748d0 fffffa80`07300010 00000000`00000000 00000000`20206f49 : nt! ?? ::FNODOBFM::`string'+0x48d8a
fffff880`0b726020 fffff800`01bd11c7 : 00000000`00000000 fffffa80`093748d0 00000000`00000000 fffffa80`07300010 : nt!IopCompleteRequest+0x80f
fffff880`0b7260f0 fffff800`01bb0e53 : fffffa80`093748d0 00000000`00000000 fffffa80`093748d0 fffff800`01a42e80 : nt!IopSynchronousServiceTail+0x147
fffff880`0b726160 fffff800`018c6e53 : fffffa80`09289b50 00000000`000003cc 00000000`00000001 00000000`04b95734 : nt!NtReadFile+0x631
fffff880`0b726250 00000000`75482e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0008d3f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75482e09
STACK_COMMAND: kb
FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+48d8a
fffff800`0186ddbd cc int 3
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+48d8a
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 521ea035
FAILURE_BUCKET_ID: X64_0x18_CORRUPT_REF_COUNT_nt!_??_::FNODOBFM::_string_+48d8a
BUCKET_ID: X64_0x18_CORRUPT_REF_COUNT_nt!_??_::FNODOBFM::_string_+48d8a
Followup: MachineOwner
---------




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identifikátor článku: SLN291270

Dátum poslednej zmeny: 08/28/2014 12:36 PM


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