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Why the Windows 8.1 update isn't available for download in the Windows Store


Article Summary: This article provides information on why the Windows 8.1 update isn't available for download in the Windows store.


Table of Contents:
  1. Windows 8.1 update isn't available for download in the Windows Store
  2. Reinstall KB 2871389 to resolve the issue

1.

Windows 8.1 update isn't available for download in the Windows Store


For Users experiencing this issue, validate that the system is ready for the update by following the Windows 8.1 Pre-Update Checklist. If, after following this checklist, the Windows 8.1 update still doesn't appear in the Windows Store, then a problem with the Windows update KB 2871389 may be causing the issue. This Windows update is necessary to upgrade your system to Windows 8.1 and must be installed prior to the upgrade.

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2.

Reinstall KB 2871389 to resolve the issue


If KB 2871389 must be reinstalled to access the Windows 8.1 update, follow these steps:

1. Check to see if the update is installed in the Windows Update section of Control Panel. Click the Installed Updates link on the bottom-left of the screen for a list of updates already installed on your system.



2. If you see KB 2871389 in the list of updates, left-click to select it and click Uninstall at the top of the screen. (You can also right-click the update from the list and choose to Uninstall from the pop-up menu that appears).




3. To reinstall the update, follow the instructions located under the section titled
"You might need the latest updates from Windows Update" .

4. After the install, you must reboot your system. When you're back to the Start Screen, click on the Store icon and the Windows 8.1 update should be available to download.


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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identifikátor článku: SLN285284

Dátum poslednej zmeny: 12/17/2016 12:55 PM


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