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Article Summary:

This article provides information on "Constant Guard Application may cause keyboard issues".

Table of Contents:

1. Issue
2. Resolution

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1.

Issue

We may experience our keyboard typing numbers instead of letters. An example would be ABCDEFGHIJK and the display shows 12345678901. Disabling services and start up items does not resolve the issue. We began to look at application, antivirus, or key loggers or identity applications. Should we experience this issue, we could try searching for a software named Constant Guard.

Constant Guard™ Protection Suite installs an additional application, GuardedID, which provides anti-key logging that makes some games inoperable and keystrokes render incorrectly. All you have to do is remove the GuardedID component to restore gaming and keyboard functionality. You may continue to use the Constant Guard Protection Suite with the GuardedID component removed.

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2.	Resolution

To uninstall GuardedID, select the program in your computer’s Add / Remove program and follow the removal instructions:

Step 1:
In Control Panel, select the Add or Remove Programs options.

Step 2:
Select GuardedID from the list of installed programs.

Step 3:




Select Remove.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.