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How to Run Hardware Diagnostics on your PowerEdge Server


This article shows how to start the Hardware Diagnostic on PowerEdge servers, which is a tool provided by Dell for basic troubleshooting and maintenance.


Table of Contents

  1. Introduction
  2. PowerEdge Servers 12G and later
  3. PowerEdge Servers 11G
  4. PowerEdge Servers 9G / 10G

1. Introduction

Hardware Diagnostic are embedded tools installed in the pre-OS of your server. They are provided by Dell.

It is recommended that you run diagnostics using the Hardware Diagnostics utility, as part of a regular maintenance plan to validate that the attached hardware is functioning properly.

Diagnostics utility have a physical (as opposed to logical) view of the attached hardware, it can identify hardware problems that the operating system and other online tools cannot identify.

You can use the hardware diagnostics utility to validate the memory, I/O devices, CPU, physical disk drives, and other peripherals.

The procedure depends on your Server Generation, shortcuts and screenshots are available below.

Find detailed information in the User Manual of your PowerEdge Server:

  1. Go to the PowerEdge section on Dell.com/Support
  2. Choose the matching system type and click on it
  3. Now all available manuals are displayed

Note: Need help to define the generation of your Dell server? Please refer to the article: How to identify the generation of my server.

2. PowerEdge Servers 12G and later

  1. Press F10 at startup.
  2. In the left pane of Lifecycle Controller, click Hardware Diagnostics.
  3. In the right pane, click Run Hardware Diagnostics. The diagnostics utility is launched.
  4. Follow the instructions on the screen. When the tests are complete, results of the diagnostics tests display on the screen. (Figure 1 - in English only)

Figure 1: ePSA Diagnostics

Note: To close the Hardware Diagnostics page, restart the system.

3. PowerEdge Servers 11G

  1. At startup, press F10 to enter into LifeCycle Controller.
  2. Click on Hardware Diagnostics.
  3. On the screen, select

    • Run Diags to test components (Figure 2 (English-only))
    • MPMemory to run diagnostics on the memory modules (Figure 2 (English-only)).

Choose_Diag_or_MPMemory
Figure 2: Running the Diags



3.1 Starting the embedded Hardware Diagnostic tool

Note: The steps below describe the latest version of the Hardware Diagnostics embedded in the Unified Server Controller (USC) of 11G PowerEdge servers. Older versions may look different, but the options are similar.


If you chose to Run Diags, you will then need to :

  • Select Express Test to quick test all components

  • Select Extended Test to test all components intensively

  • Select Custom Test to test single components

11G_HW_Diag_options
Figure 3: Test Options



Testing one device

  1. Choose Custom Test

  2. On the next page, you have to select the component you want to test.

    E.g., for testing a hard disk: (Figure 4 (English-only)).
    1. Choose the drive you want to test

    2. Choose the type of test you want to perform (e.g. Drive Self Test)

    3. Choose your prefered Diagnostic Options

      Recommended:
      • Non-Interactive Tests Only
      • Log output file pathname (to save the results)
      • Continue on Failure (to prevend interups when failures are found)
  3. Click Run Test to start the process

Choose_component_to_be_tested
Figure 4: Testing a hard drive



3.2 Memory Diagnostics

MpMemory allows you to check the state of your memory.
If you chose the MPMemory option, you will need to select the type of test you want to run :

Express or Custom. For a basic test, you can pick Express.


Figure 6: MpMemory. (English)

For a custom test, check the relevant test you want to pass.


Figure 7: Custom Test. (English)


The time it takes to run the test varies depending on the amount of memory installed in your server.


4. PowerEdge Servers 9G / 10G

  1. Download 32bit Diagnostics on your workstation
  2. Execute application on your workstation.
  3. Click Continue.
  4. Choose a folder where to extract files.
  5. Click Create a Bootable CD.
  6. Choose a folder where to save the diags.iso file.
  7. Burn diags.iso as an image to a CD or mount as virtual media in DRAC.
  8. Boot server to CD/virtual media.
  9. Choose option #2 - DDGUI Graphics based diagnostics.

Don't forget to take a screenshot of test results.




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Identifikátor článku: SLN283546

Dátum poslednej zmeny: 10/26/2017 04:47 AM


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