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SSD not detected on startup or reboot on New Precision 15 5000 (5510) or XPS 15 9550





This article provides the information on "M.2 NVMe SSD not detected on startup or reboot on New Precision 15 5000 (5510) XPS 15 9550".


M.2 NVMe SSD not detected.

New Precision 15 5000 (5510) and XPS 15 9550 systems with M.2 Non-Volatile Memory Express (NVMe) M.2 Solid State Drives (SSDs), the SSD may fail to be detected in the Basic Input/Output System (BIOS) at start or after a reboot of the system. The following errors may be presented:

  • Hard Drive - Not installed


Install latest BIOS update.

Installation of the latest BIOS revision is the solution:

NOTE: Please ensure Audio driver installed is v7628 or later before flashing the BIOS (Audio sound may have distortion)
NOTE: Always download the MOST CURRENT driver version. The downloads referenced were the current version when the article was published, newer versions may be available.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identifikátor článku: SLN301018

Dátum poslednej zmeny: 10/16/2017 01:51 PM


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