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Managing System Log Collection in Dell SupportAssist with Dell OpenManage Essentials


Sending The System Logs Manually

When a support case is opened or updated, the SupportAssist client, runs the collection tools on the devices that generated the alerts, and then uploads the system logs to Dell. In certain conditions, if required by Dell technical support, you may be required to manually collect the system logs and send it to Dell.
To send the system logs manually:

NOTE: The Send System Logs option is enabled only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group.

  1. Click the Devices tab.
    The Device Inventory is displayed.
  2. Select a device in the Device Inventory table.
    NOTE: You can only select a device that has a valid Service Tag. If a device does not have a valid service tag, the check box for that device is disabled.

    The Send System Logs link is enabled.
  3. Click Send System Logs.
    The Collection Status column in the Device Inventory displays the status of the collection and upload of the system logs.

Enabling Or Disabling The Automatic Collection Of System Logs

By default, when a support case is opened or updated, SupportAssist is configured to automatically collect the system logs from the device that generated the alert uploads it to Dell.
To enable or disable the automatic collection of system logs:

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group.
  1. Click the Settings tab.
    The System Logs page is displayed.
  2. Click Preferences.
    The Email Settings, Support Collection, and Maintenance Mode page is displayed.
  3. Under Support Collection:
    • Select Automatically start a log collection when a new support case is generated, to enable the automatic collection of system logs.
    • Clear Automatically start a log collection when a new support case is generated, to disable the automatic collection of system logs.
    NOTE: By default, the Automatically start a log collection when a new support case is generated option is selected.
  4. Click Save Changes.

Enabling Or Disabling The Scheduling Of System Log Collection

By default, SupportAssist is configured to collect the system logs from supported devices at periodic intervals. You can also customize the frequency of the collection of system logs for each device type.
To enable or disable the scheduling of system log collection:

NOTE: Selecting the Enable Scheduling option enables the collection of system logs at periodic intervals from all supported device types. If you do not want SupportAssist to collect the system logs for a specific device type, you can disable scheduling for that specific device through the System Logs tab. To enable scheduling of system log collection:
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group.
  1. Click the Settings tab.
    The System Logs page is displayed.
  2. Click Preferences.
    The Email Settings, Support Collection, and Maintenance Mode page is displayed.
  3. Under Support Collection:
    • Select Enable scheduling, to enable scheduling of the collection of system logs.
    • Clear Enable scheduling, to disable scheduling of the collection of system logs.
    NOTE: By default, the Enable scheduling option is selected.
  4. Click Save Changes.

Disabling The Scheduling Of System Log Collection For A Specific Device Type

Scheduling The Periodic Collection Of System Logs
Before you begin, ensure that the Enable scheduling option is enabled in the Preferences tab. 

NOTE: To receive the full benefits of the support, reporting, and maintenance offering of your ProSupport Plus service contract, you must configure SupportAssist to collect the system logs at periodic intervals for each supported device type.


To schedule the periodic collection of system logs: 

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group.
  1. Click the Settings tab.
    The System Logs page is displayed.
  2. Under Edit Device Credentials, select the Device Type from the list. You can select from:
    1. Server
    2. Storage
    3. Switch 
  3. Select the Credential Type from the list. The options listed vary based on the Device Type you selected.
    The options for Server are:
    1. Windows
    2. Linux
    3. ESX/ESXi
    4. iDRAC7
    5. CMC
    The options for Storage are:
    1. EqualLogic
    2. MDSeries
    The options for Switch are:
    1. PowerConnect
    2. Force10
  4. Under System Log Collection Schedule, set the Frequency to Weekly or Monthly.
    NOTE: If you want to disable the scheduling of system logs for a specific Device Type and Credential Type, set the Frequency to None.
  5. In the Specify date and time fields, select an appropriate schedule. The options available vary based on the selected Frequency.
  6. Click Save Changes.

Default System Log Collection Schedule

The following list provides the default system log collection schedule for each supported device.

Windows
Monthly; Monday of the first week at 12:00 AM

Linux
Monthly; Monday of the first week at 12:00 AM

ESX/ESXi
Monthly; Monday of the first week at 12:00 AM

iDRAC7
Monthly; Monday of the first week at 12:00 AM

CMC
Monthly; Monday of the first week at 12:00 AM

Dell EqualLogic Storage
Weekly; Monday at 12:00 AM

Dell PowerVault MD series
Weekly; Monday at 12:00 AM

Dell PowerConnect Switch
Monthly; Monday of the first week at 12:00 AM

Dell Force 10
Weekly; Monday at 12:00 AM




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID de l'article : SLN286114

Date de la dernière modification : 02/19/2015 07:35 AM


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