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How to Troubleshoot a Paper Size Mismatch Error on the 1320c Dell Color Laser Printer


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  1. How to Troubleshoot a Paper Size Mismatch Error

This article provides information on "How to Troubleshoot a Paper Size Mismatch Error on the 1320c Dell Color Laser Printer"


1. How to Troubleshoot a Paper Size Mismatch Error

  1. Press Cancel to cancel the print job on the printer.
  2. Cancel all documents in the print queue on the host computer.
  3. Verify the paper size and type are supported by the printer. Refer to the Print Media Guidelines section of the Dell Color Laser Printer 1320c User's Guide for a complete list.
  4. Verify that the paper size and source is set to the correct paper tray in the printing application.
    1. Open the printing application, click File, click Print, and then click Printing Preferences.
    2. Verify the Paper Size drop-down is set to the correct size.
    3. Click the Paper Tray tab, and then click the Paper Source drop-down and select the paper tray to be printed from.
  5. Confirm that the paper size is set correctly in the Page Layout of the document.
    Note: The availability and location of Page Layout options varies depending on the application used. Consult the software documentation to locate Page Layout options.
  6. Remove the paper tray and check if multiple sheets, or overlapping sheets, are being fed into the printer. If multiple or overlapping sheets are being fed into the printer, swap with a known-good paper tray. If the known-good tray works, or is not available, please contact Dell Technical Support.
  7. If the Single Sheet Feeder (SSF) is being used, or there are not multiple or overlapping sheets being fed into the printer, please contact Dell Technical Support.

More info can be found in the 1320c User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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ID de l'article : SLN77319

Date de la dernière modification : 09/15/2015 05:16 PM


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