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077-101: IOT Regi OFF Jam on a Dell 2150cn/cdn Laser Printer


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  1. 077-101: IOT Regi OFF Jam on a Dell 2150cn/cdn Laser Printer



1.

077-101: IOT Regi OFF Jam on a Dell 2150cn/cdn Laser Printer


In order to diagnose this paper jam error, please try the following steps:
  1. Turn off the Printer and remove the communication cables (USB or Ethernet, depending on Set-up)


  2. Remove any Jammed Paper from the Printer


  3. Power the Printer on and determine whether the Paper Jam error is displayed on start-up, even when no Paper is jammed


  4. If the Error is displayed on Start-Up, please go to step 10


  5. If no error is displayed on start-up, Print a System Settings Report


  6. To Print a Settings Report:

    • Press the Menu Button


    • Use the Down Arrow until Reports/List is Highlighted and Press Select (Tick) Button


    • Use the Down Arrow until System Settings is Highlighted and Press Select (Tick) Button


    • The Report should now Print


  7. If there is no Jam error when Printing the Settings Page, re-connect the communication cable and Print a Windows Test Page


  8. If there is no Jam error while Printing the Windows Test Page the Printer is working as designed


  9. If the Jam recurs when the System Settings Page is attempted, Clean the Feed Roller in the Printer


  10. If the Jam recurs after cleaning the feed roller (or the error was displayed on Start-Up) please power the Printer off and Boot into Customer Mode


  11. In Customer Mode, run the Manual Feed Test from the Main Paper Tray 1


  12. While running the Manual Feed Test, listen carefully for any abnormal noises such as grinding or whining from the motors


  13. If the Paper Jams during the manual test, go to step 16


  14. If the Paper has fed through during the manual test, re-start the Printer normally Try Printing another System Settings Report and verify if the Jam recurs


  15. If the Jam recurs during the printing of system settings page, go to step 16


  16. If the error is displayed on the LCD Panel on Start-Up, contact Dell via the Twitter contact button to advise of a technical fault


  17. Try another Paper Tray from a working Dell 2150cn/cdn Laser Printer (if available) and test again


  18. Try another Fuser Unit from a working Dell 2150cn/cdn Laser Printer (if available) and test again


  19. If you have tried another Paper Tray and Fuser Unit (or none is available), contact Dell via the Twitter contact button to advise of a technical fault

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN284912

Last Date Modified: 12/04/2013 12:00 AM


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