Knowledge Base

Dell Data Protection Enterprise Edition or Virtual Edition CMGAD fails to download key material


When you attempt to download key material using CMGAD, the attempt fails and provides an error: "The server returned an invalid or unrecognized response".


Affected Products:

Dell Data Protection | Enterprise Edition
Dell Data Protection | Virtual Edition

Affected Versions

8.3 - 9.4


If you collect verbose logging from CMGAD using the command line switch "–v" you will see:

  • [DATE] HttpLogCallback(): Error 'HTTP error', HTTP Error: 'The server returned an invalid or unrecognized response(12152)
  • [DATE] ForensicRetrieveKeys: execAsync() returned 0x2f78, nFaultCode = 0, faultString = ""
  • [DATE] Error retrieving keys from server, caught CrErrException Description: "Executing XML RPC forensic.GetKeys method", error = 0x2f78


To work around this problem, run a 7.x version of CMGAD from the command line with the -f switch.


For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


Article ID: SLN302944

Last Date Modified: 08/16/2017 12:24 PM


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