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Windows stop error caused by Ofant.sys in Windows Server 2008 R2



Article Summary: This article provides information on a Windows stop error 0x0000003b caused by Computer Associates ARCserve


Issue:

A Windows stop error 0x0000003b ( parameter1 , parameter2 , parameter3 , parameter4 ) SYSTEM_SERVICE_EXCEPTION Ofant.sys in Windows Server 2008 R2 may occur on Windows servers that have Computer Associates ARCserve installed.

Solution:

The Windows Server 2008 R2 hotfix 2359223 may resolve the issue. Apply the hotfix and monitor the server. Contact Computer Associates if the stop error occurs after applying this hotfix.


Hotfix 2359223 can be found here.

Additional Information:

A review of the memory dump file using Debugging Tools for Windows will result in output similar to the following.

BugCheck 3B, {c0000005, fffff88004c9b30e, fffff8800654eaf0, 0}
Probably caused by : ofant.sys ( ofant+e30e )
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004c9b30e, Address of the instruction which caused the bugcheck
Arg3: fffff8800654eaf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identificación del artículo: SLN290736

Última fecha de modificación: 06/30/2015 09:27 AM


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