Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Article Number: 000136293

031-524: SMB Scan User Over Limit Error On The C3765DNF Dell Laser Printer

Summary: How to troubleshoot and resolve 031-524: SMB Scan User Over Limit Error On The C3765DNF Dell Laser Printer.

Article Content

Symptoms

Follow the steps in the table below to troubleshoot and resolve 031-524: SMB Scan User Over Limit Error On The C3765DNF Dell Laser Printer.

031-524: SMB Scan User Over Limit Error On The C3765DNF

,
Step Check by User Yes No
Step 1 Check the access limitation
Does the system administrator set the access limit number?		 Ask system administrator about correct settings.
Then, try again		 Go to Step 2
Step 2 Check the share settings on the shared folder
-Right click on the share folder and select Properties
- Click on the Sharing tab and then select Advanced sharing
- Set the number of simultaneous users to the maximum
Is the number set to the maximum?		 Go to Step 3 Set it to the Maximum allowed.
Then, try again.
Step 3 Check the cable between the Printer and PC (or Printer and Hub).
Does the cable meet the specifications?
- For network Printer: Ethernet cable (10Base-T / 100Base-TX / 1000Base-T)		 Go to Step 4 Use a cable that meets the specifications.
Step 4 Check the network connection.
Unplug and plug the Ethernet cable.
Does the error still occur when the power is turned off and on?		 Go to Step 5 End of work.
Step 5 Reset the network settings and configure the settings again.
Perform a Network Reset:
- Press the Info Button
- Press the Tools Tab
- Press Admin Settings
- Press Network
- Press Reset LAN
Does the error still occur when the power is turned off and on?		 Go to Step 6 End of work.
Step 6 Check the Firmware Version.
The latest Firmware Version should be checked on the DELL Support web site
Is the firmware the latest version?		 Go to Step 8 Go to Step 7
Step 7 Download the latest version of the firmware from the DELL Support web site.
Does the error still occur?		 Go to Step 8 End of work.
Step 8 Check the network connection after replacing the Cable.
Does the error still occur when the power is turned off and on?		 Ask system administrator about correct settings.
Then, set them again.		 End of work.
SLN151754_en_US__1Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
SLN151754_en_US__2icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Cause

N/A

Resolution

N/A

Article Properties

Affected Product

Dell C3765dnf Color Laser Printer

Last Published Date

03 Aug 2023

Version

4

Article Type

Solution

Back to Top