Knowledge Base

Dell UltraSharp UP2516D & UP2716D Flat panel display usage issues & troubleshooting




Table of Contents:

  1. Monitor will not turn on or start up.
  2. No video/black screen recovering from system sleeping.
  3. No image is displayed. Black screen/ LED on.
  4. No video/ The LED light is white
  5. No Multi-Stream Transport (MST) function connecting a second display
  6. Can't Detect USB Connection When Both USB Upstream Ports Are Connected.
  7. No Video When Using DisplayPort (DP) Connection on Windows or Mac.

This article provides the information on "Dell UltraSharp UP2516D & UP2716D Flat panel display usage issues & troubleshooting".


Monitor will not turn on or start up.

  1. Make sure the power cord is plugged in and fully seated to your monitor and connected directly to a functioning power outlet.
  2. Unplug the power cord and wait at least 30 seconds. Plug the power cord in again and press the power button to start up your monitor.
NOTE: There is a option of Power Button LED to set LED indicator On or OFF. Using the On-Screen Display Menu: Menu-> Energy-> Power Button LED-> On & Off During Active (See figure 1.)

Setting Power Button LED indicator On or OFF
Figure 1. - Setting Power Button LED indicator On or OFF

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No Video/Black Screen recovering from system sleeping.

No video/Black screen is displayed after your system wakes up from sleep, hibernate, etc., (intermittent no video or black screen).

  1. Push any OSD or power button, or AC power cycle to recover.
  2. To further avoid this problem, disable Monitor Sleep from OSD (Menu>Energy >Monitor Sleep>Disable). (See Figure 2.)
  3. Try to do AC powering the display off, then back on to recover the problem.

Disabling the Monitor Sleep option from On-Screen Display (OSD) menu.
Figure 2. - Disabling the Monitor Sleep option from On-Screen Display (OSD) menu.

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No Image is displayed. Black Screen/LED on.

No image is displayed when using a DisplayPort (DP) connection to the system.

  1. Make sure to connect DisplayPort (DP) cable to the correct DisplayPort (DP) in port of the display. (it is possible to misconnect to the DisplayPort (DP) output for Multi-Stream Transport (MST) capable monitor). (See Figure 3.)
    Wiring configuration for Multi-Stream Transport (MST) or Daisy-Chaining of displays.
    Figure 3. - Wiring configuration for Multi-Stream Transport (MST) or Daisy-Chaining of displays.
  2. Verify which DisplayPort (DP) standard (DP 1.1a or DP 1.2) is your Graphics Card certified to use. Download and install the latest graphics card driver.
  3. Some DP1.1a graphics cards cannot support DP 1.2 monitor configurations. Use the OSD menu to change the DisplayPort settings: Under Input Source selection, press and hold DP select √ key for 8 sec to change the monitor setting from DP1.2 to DP1.1a.

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No Video/The LED light is white

No input signal when user controls are pressed.

Troubleshooting steps:

If HDMI 2.0 is the issue, change the HDMI configuration in the UP2516D & UP2716D on-Screen Display (OSD)

  1. Make sure to connect DisplayPort (DP) cable to the correct DisplayPort (DP) in port of the display. (it is possible to misconnect to the DisplayPort (DP) output for Multi-Stream Transport (MST) capable monitor).
  2. Make sure the correct input source on the On-Screen Display menu is set to what you want, or setting the input source to 'Auto select'. (See Figure 4.)
  3. Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.

Correct input source selection on the On-Screen Display menu.
Figure 4. - Correct input source selection on the On-Screen Display menu.

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No Multi-Stream Transport (MST) function connecting a second display

You cannot configure a second display using Multi-Stream Transport (MST).

  1. To use this feature, your system Graphics Card must be certified for DP1.2 with Multi-Stream Transport (MST) option.
  2. Ensure the Picture-in-Picture/Picture-by-Picture (PIP/PBP) mode is off, the PIP/PBP feature disables the DP MST function when used.
  3. Ensure the MST function is On in the monitor On-Screen Display (OSD) menu.(See Figure 5.)

Disable PIP/PBP and enable MST in On-Screen Display Menu.
Figure 5. - Disable PIP/PBP and enable MST in On-Screen Display Menu.

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Can't Detect USB Connection When Both USB Upstream Ports Are Connected.

This monitor comes with two USB upstream ports to allow easy switching between devices connected via USB. Devices connected via USB will not work if the wrong USB upstream source is selected from the OSD Menu.

NOTE: When only one USB upstream port is connected, no action is needed as the monitor will automatically select the single active USB source.

When both USB Upstream Ports are connected, ensure the right USB input source is selected.

NOTE: To prevent data damage or loss, before changing USB upstream ports, make sure that NO USB storage devices are in use by the computer to the monitor's USB upstream port.

To switch USB upstream port:

  1. Go to Monitor Menu (OSD).
  2. Select "USB Selection". (See Figure 6.)
  3. Select USB1 or USB2, depending on your preference.

USB Selection options in the On-Screen Display Menu.
Figure 6. - USB Selection options in the On-Screen Display Menu.

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No Video When Using DisplayPort (DP) Connection on Windows or Mac.

You may encounter a situation where the Power LED is ON, but No Video from the screen.

This monitor supports both DP1.1 and DP1.2 and The default setting is DP1.2. If your graphics adapter or graphics driver does not support DP1.2, the monitor may display no video. Use the no video troubleshooting steps listed below:

Verify if the graphics card is certified for DP1.1a or DP1.2 and download and install the latest graphics drivers.

If you graphics card cannot support DP1.2, switch monitor DisplayPort (DP) settings to DP1.1.

  1. Go to the monitor On-Screen Display (OSD) menu .
  2. Select Input Source -> DP or mDP (depending on your connection).
  3. Press and hold "Confirm" button for approximately 8 seconds.
  4. When the DP1.2 message box appears, select Disable.

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Article ID: SLN299136

Last Date Modified: 09/19/2017 04:36 PM


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