Knowledge Base

How Do I Resolve the "Load Paper" Error that Occurs when Using the Dell™ 3000cn or 3100cn Printer? - KB Article - 291191


Verify the Paper Size

Look at the chart below to verify that the paper size meets the 3000cn / 3010cn / 3100cn-series specifications.

Multipurpose feeder

Standard 250-sheet tray

Optional 250-sheet tray

Optional 500-sheet tray

Optional duplex
unit

S

L

S

L

A4

Y

Y

Y

Y

Y

Y

Y

A5

Y

Y

Y

Y

Y

N

N

B5

Y

Y

Y

Y

Y

N

Y

Letter

Y

Y

Y

Y

Y

Y

Y

Legal
(8.5 x 13 in.)

Y

N

Y

N

Y

N

Y

Legal
(8.5 x 14 in.)

Y

N

Y

N

Y

N

Y

Executive

Y

Y

Y

Y

Y

N

Y

COM-10 envelope

Y

N

N

N

N

N

N

Monarch

Y

N

N

N

N

N

N

C5

Y

N

N

N

N

N

N

DL

Y

N

N

N

N

N

N

User-specified print media

Y

N

N

N

N

N

N



Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel

To verify the paper type matches the type set in the printer's operator panel, perform the following steps:

  1. Press the MENU button.

  2. Press the down arrow until Tray Settings appears and press the button.

  3. Press the down arrow until Paper Type appears and press the button.

  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or Multipurpose Feeder) appears and press the button.

  5. Press the down arrow to select the specific paper type, as shown in Table 1, and press the button.

  6. Press the MENU button.
Paper Type Chart
SourcePaper Type

Tray 1

Plain Paper 1

Plain Paper 2

Tray 2

Plain Paper 1

Plain Paper 2

Multipurpose
Feeder (MPF)

(See Note)

Plain Paper 1

Plain Paper 2

Transparency

Covers 1

Covers 2

Label

Coated Paper 2

Coated Paper 3

Envelope

Plain Paper 1 S2

Plain Paper 2 S2

Covers 1 S2

Covers 2 S2

CoatedPaper2 S2

CoatedPaper3 S2

Table 1: Paper Type Chart

Note:
All media types that are not Plain 1 should be printed from the MPF only.



Print from the Multipurpose Feeder (MPF)

To print from the Multipurpose Feeder (MPF), perform the following steps:

  1. Click the Start button, point to Programs, point to Accessories, and click Notepad.

  2. Type the word test.

  3. Click File and then click Print.

  4. In the Print window, verify that the Dell 3000cn / Dell 3010cn / Dell 3100cn printer is selected in the Select Printer dialog box.

  5. Click the Preferences button.

  6. In the Printing Preferences window, click the Paper Tray tab.

  7. Click the Paper Source drop-down and select MPF.

  8. Click OK.

  9. Click Print.



Dell™ Printer Additional Information

For additional assistance beyond what is provided in this article, you can E-mail or Chat with a Technical Support Representative at Dell support.



 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN49341

Last Date Modified: 04/05/2016 03:22 PM


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