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Article Number: 000143006

SC Storage Customer Notification: Dell Storage Manager server setup fails with Error Turning on MPIO

Summary: With Windows Server 2016, Error Turning on MPIO message is received in Dell Storage Manager.

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Article Content

Symptoms

In Windows Server 2016, the flag that gets set to indicate whether a feature is enabled or not doesn't get set until after a reboot.  In Dell Storage Manager, when running the Server Setup wizard, the below error message will appear because the flag is not set.  

SLN306804_en_US__1I_DSM_MPIO_mk_1

Resolution

Workaround:
  1. First install MPIO on systems running Windows Server 2016;
  2. Reboot the server;
  3. Validate MPIO is "Installed" by either:
    1. Running PowerShell command: get-windowsfeature multipath-io  The "Install State" must show as "Installed".
    2. Checking the Windows Control Panel for MPIO 
  4. Use Dell Storage Manager and run the Server Setup wizard. 
If you encounter the above error, reboot the server and rerun the wizard.

Resolution:
The fix is in the March 2018 update 3B package KB 4088787  (which is a cumulative package).

To check for installed updates, use the PowerShell command:  Get-HotFix |ft HotfixID, InstalledOn

Article Properties

Affected Product
Entry Level & Midrange, Compellent (SC, SCv & FS Series), Dell Compellent SC4020, Dell Storage SC8000, Dell Compellent Series 40, Dell Storage SCv2000, Dell Storage SCv2020, Dell Storage SCv2080, Dell Storage SC5020, Dell Storage SC5020F , Dell Storage SC7020, Dell Storage SC7020F, Dell Storage SC9000, Dell Storage SCv3000, Dell Storage SCv3020 ...
Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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