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Background fogging on a Dell 2150cn/cdn Laser Printer

Article Summary: This article provides Information on Background fogging on a Dell 2150cn/cdn Laser Printer

Table of Contents:
  1. Identifying and Defining Print Quality Issues on Dell Laser Printers
  2. Background fogging Diagnostics


Identifying and Defining Print Quality Issues on Dell Laser Printers

Before diagnosing any Print Quality Issue, please refer to this article:

Identifying and Defining Print Quality Issues on Dell Laser Printers

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Background fogging Diagnostics

Background fogging (the background of a printed page is tainted by a specific colour) can be caused by an issue with one specific Toner Cartridge, the PHD Unit or a problem with the development process when Printing.

In order to diagnose a background fogging issue, please follow the steps below:
  1. Power the Printer on and Print a Settings Report

  2. To Print a settings report:

    • Press the Menu Button

    • Select Report/List

    • Select System Settings Page

    • The Report now Prints

  3. If the fogging issue is present on the Settings Report please try the following routine maintenance options:

    • Clean the Developer

    • Refresh the Toner

    • Refresh the Drum

    Use the article below for detailed information on how to carry out the routine maintenance options:

    Maintenance Options on the Dell 2150cn/cdn Laser Printer

  4. If the Background fogging issue is still present after carrying out the maintenance options, please try another PHD Unit, if available

  5. If after replacing the PHD Unit (or none was available), the Fogging issue is still present, please try a Stop Test on the Fuser Unit, to determine if the issue occurs before or after passing through the Fuser

  6. If the issue is present only after passing through the Fuser Unit, please try another Fuser from a working 2150cn/cdn Laser printer (if available)

  7. If the issue occurs before the Fuser or no other Fuser unit was available please contact Dell via Twitter to advise of a technical issue

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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID de l'article : SLN286219

Date de la dernière modification : 11/28/2013 12:00 AM

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