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Dell Data Protection Master Installer may take up to 60 minutes to install, and fingerprint reader not working in Windows 7


Dell Data Protection | Master Installer, Installation takes over an hour to complete or fingerprint reader not functioning on Windows 7.


Affected Product:

Dell Data Protection | Master Installer
Dell Data Protection | Security Tools
Dell Endpoint Security Suite

Affected Version:

1.2.0 - 1.4.0




Long Installation Time

The Windows KB that we install as a part of the installer takes more than 50 minutes to install. As our installer is waiting for the KB to finish its work, our installation gets delayed.

This KB Article can be applied before the installation begins to bypass the issue:

https://support.microsoft.com/en-us/kb/2913763 External Link

The Windows KB was removed from our installer package in 8.12 (1.6 Suite Installer) and therefore should not be an issue in future releases.

Fingerprints not working on Windows 7

Since this Windows KB above was removed from our installer package, the delay was removed. However, this KB is REQUIRED for fingerprint readers to function in Windows 7. The link above is available to manually download and install this KB on any Windows 7 machines that are intending to utilize fingerprint readers.

Issue was resolved in v1.4.0


For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


ID de l'article : SLN302565

Date de la dernière modification : 08/16/2017 03:43 PM


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