This article provides the information on "Venue 11 Pro 5130 Battery not detected, will not charge or will not power the system".
Some Venue 11 Pro 5130 users have reported issues with the battery (Part number T8NH4) on systems manufactured prior to January 2014. Symptoms include:
In all cases, if a new/known good battery was installed into the system, the systems worked normally.
Investigation of the issue revealed contact failure on the battery as the cause for the failure.
If this issue is encountered, replace the battery under the normal battery warranty process.
Article ID: SLN293303
Last Date Modified: 09/19/2017 12:26 PM