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OptiPlex 7020: Windows 8.1 Driver Install Order


Microsoft® Windows 8.1

A device driver or software driver is a computer program allowing higher-level computer programs to interact with a hardware device. For the OptiPlex 7020, all the driver installations for their devices are similar except that some systems may have more devices than others.

After a clean installation of the Microsoft® Windows 8.1 operating system, you must install the following drivers / software packages:

Table of Contents:

  1. Intel: Chipset software, Management Engine Installer, USB 3.0 xHCI
  2. Video Drivers
  3. Audio Drivers
  4. Network Drivers
Note: Use this page as a reference for what the drivers should look like in Device Manager when installed. Drivers can be downloaded from dell.com/support/. The list below is based on a basic system without any additional optional cards.

Notice: See article ID: 613365 Checking Hardware Configuration for help identifying Video controllers and other hardware components.


Windows 8.1 driver install list and order of model: OptiPlex 7020.




1. Intel Software

After a fresh copy of windows is installed, always install the Intel chipset driver utility first. After that, you can install the rest of the devices' drivers in any sequence. However we would recommend you follow the convention below.

Check if the chipset driver is installed by looking at Device Manager - shown below. Install the Intel chipset update from the Support Site or by inserting the Dell Resource DVD.

Generally, Windows has comprehensive support for many items, but the following Dell™-branded drivers and software must be installed for proper operation if the operating system has been removed and reinstalled:

Windows 8.1>Chipset Drivers>Intel Chipset Software Installation Utility.

Check if the iAMT driver is installed by looking at Device Manager. Install the Intel Management Engine Components Installer update.

Windows 8.1 > Chipset Drivers > Intel Management Engine Components Installer.

The iAMT package will also installing the folllowing:

  • Intel Mangaement Engine Interface
  • Intel Dynamic Application Loader
  • Intel Identify Protection Technology
  • Intel Management and Security Status
  • Intel Control Center
  • Serial Over LAN
  • Local Management Service

Check if the USB 3.0 driver is installed by looking at Device Manager. Install the Intel USB 3.0 driver update.

Windows 8.1 > Chipset Drivers > Intel USB 3.0 xHCI.

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2. Video

The video drivers are sorted into two parts. They are Intel OBD graphic drivers and Add_in card drivers depending on different system specifications.

Intel OBD graphic driver

Check if the video driver is installed by looking at Device Manager. Install the Intel GMA HD4000 driver update from the Support Site or by the Dell Resource DVD.

Windows 8.1 > Video Drivers > Intel GMA HD 4000.

Add-in card drivers

The add-in video card drivers are for the following optional video controllers:

  • 1 GB AMD Radeon HD8490 (Optional for Minitower and Small Form Factor Chassis)
  • 1 GB AMD Radeon HD8570 (Optional for Minitower and Small Form Factor Chassis)

These video drivers should already be embedded into Windows 8.1 as native drivers, the operating system will auto detect the video controller and install the driver. However if it doesn't you can install from the Resource DVD or from the Support site.

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3. Audio

Check if the audio driver is installed by looking at Device Manager. Install the Realtek ALC3220 HD Audio driver update from the Support Site or by the Dell Resource DVD.

Windows 8.1 > Audio Drivers > Realtek ALC3220 HD Audio.

Once you have installed the audio driver, the High Definition Audio Device entry becomes the Realtek High Definition Audio entry.

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4. Network Controller

Check if the network card driver is installed by looking at Device Manager. Install the Intel I217 Gigabit Platform LAN Network Device driver update from the Support Site or by the Dell Resource DVD.

Windows 8.1 > Network Drivers > Intel I217 Gigabit Platform LAN Network Device.

Before network drivers are installed, the Microsoft® Windows operating system does not recognize the integrated LOM and sets the device up as an Ethernet Controller under Other devices. Once you install the network drivers, it is recognized properly under Network adapters.

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文章 ID: SLN295272

上次修改日期: 12/22/2014 07:02 PM


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