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077-131 and 077-132 Transparency Error on the Dell 3000cn/3010cn/3100cn Laser Printer


Article Summary: This article provides information on "077-131 and 077-132 Transparency Error on the Dell 3000cn/3010cn/3100cn Laser Printer".


Table of Contents:
  1. 077-131 and 077-132 Transparency Error on the Dell 3000cn/3010cn/3100cn Laser Printer


Issue 1.


077-131 and 077-132 Transparency Error on the Dell 3000cn/3010cn/3100cn Laser Printer



077-131 Open Reg Cover - Remove Paper - Transparency Error

077-132 Open Covers - Remove Paper - Transparency Error


1. Open the registration cover on the back of the printer and remove the transparency.

2. Verify that the paper type setting for the Multipurpose Feeder (MPF) on the printer's operator panel is set to Transparency. Transparency media should be loaded in the MPF only.

-> Press the Menu button.

-> Press the down arrow until Tray Settings appears, and then press Select.

-> Press the down arrow until Paper Type appears, and then press Select.

-> Press the down arrow until MPF appears, and then press Select.

-> Press the down arrow until Transparency appears, and then press Select.

3. Verify the transparency media does not have a white lead edge.

NOTE: Some transparency sheets have a white strip at the top edge, which other brands of printer's paper sensor uses to "locate" the page. This printer will not accept transparency media with a white lead edge.

4. Open the printer registration cover, and clean the OHP sensor with a dry, lint-free cloth.

OHP Sensor




5. Attempt to print from the Multipurpose Feeder (MPF), and check if the error still occurs.

6. If the error persists, run diagnostics on the OHP sensor.

-> Turn the printer off using the power switch on the left side of the printer.

-> Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.

-> Press the down arrow until IOT DIAG appears, and then press Select.

-> Digital Input appears, press Select.

-> Press the up arrow until DI-55 appears, and then press Select . DI-55 L 0 appears.

-> Open the registration cover, and pass a white piece of paper over the OHP sensor. The number on the LCD should increase by one each time the sensor is covered.

-> Press Cancel to stop the test, and then press Menu to exit the diagnostics.

-> Turn the printer off, and then back on to resume normal operation.

7. If the error still occurs, or the diagnostics fail, please contact
Dell Technical Support.



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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

文章 ID: SLN152126

上次修改日期: 11/23/2015 07:22 AM


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