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How to Troubleshoot Excess Noise Issues on the 3130cn / 3130cdn Dell Laser Printer


Table of Contents:

  1. Troubleshooting Noise Issues Using Digital Output (DO) Tests
  2. Test the Main Motor (DO-0)
  3. Test the Sub Motor (DO-5)
  4. Test the Paper Handling Motor (DO-a)
  5. Test the Duplex Motor (DO-13)
  6. Test the Optional Feeder Motor (DO-19)
  7. Test the Toner Motors (DO-21, 23, 25, 27)
  8. Test the Fan (DO-1e)

This article provides information on "How to Troubleshoot Excess Noise Issues on the 3130cn / 3130cdn Dell Laser Printer"


1. Troubleshooting Noise Issues Using Digital Output (DO) Tests

Excess noise can be isolated to a particular component by running the printer Digital Output tests. These tests manually activate motors, clutches and solenoids.

The tests are located in the Customer Mode menu. To reach this menu:

  1. Switch the power off.
  2. Press and hold the Up and Down arrows on the printer control panel.
  3. With the buttons still held down, switch the power back on.
  4. When Diagnosing is displayed on the screen release the buttons. Once initialised the screen displays. Customer Mode on the top line and IOT Diag on the bottom line.
  5. Press Tick/Select, the bottom line of the screen displays Digital Input.
  6. Press the Down arrow, the bottom line of the screen displays Digital Output. Press Tick/Select.
  7. The bottom line of the screen displays DO-0 READY.

Navigate the DO tests by pressing the Up or Down arrows. To run a test press Tick/Select, the display changes to DO-x EXEC while the test is running, motor noise should be audible.
Press the Cancel button to stop the test.

More info can be found in the 3130cn User’s Guide.

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2. Test the Main Motor (DO-0)

Select DO-0 to run the main motor. Listen for excess noise then press the Cancel button to stop the test.

If excess noise is heard remove all 4 toner cartridges and the transfer belt, close the front cover and run the test again.

If the excess noise no longer occurs reseat the toners and belt unit one part at a time, testing DO-0 after inserting each part. If the excess noise returns after inserting a part replace that part.

If excess noise occurs with the toner and belt removed, please contact Dell Technical Support.

More info can be found in the 3130cn User’s Guide.

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3. Test the Sub Motor (DO-5)

Before testing the sub motor the printer must be set into full color mode.

  1. If you are currently in the Digital Output test menu with DO-x on the bottom line of the screen press the Menu button to return to the main IOT Diag menu.
  2. Select Digital Input.
  3. Select DI-0, the screen displays DI-0 H0 or DI-0 L1.
    • If the screen displays DI-0 H0 the printer is already in full color mode. Press the Menu button to go back, then select Digital Output and test the sub motor
    • If the screen displays DI-0 L1 the printer is in mono mode.
    • Press the Menu button to go back, then select Digital Output.
    • Select DO-61, a click should be heard but no motor will run. Press the Cancel button to stop this test.
    • Select DO-0, the main motor runs. Press the Cancel button to stop the motor.
    • The printer is now in full colour mode. Proceed to test the sub motor.

To test the sub motor:

  1. Select DO-5 to run the sub motor. If excess noise is heard press the Cancel button to stop the test and go to Excess noise on DO-5 below, otherwise leave DO-5 running and continue to step 2.
  2. Select DO-5b to engage the fuser exit guides. If excess noise is heard go to Excess noise on DO-5b below, otherwise press the Menu button to stop both tests and continue to Section 4: Test the paper handling motor.

Excess noise on DO-5

Remove all 4 toner cartridges and the fuser unit. Close the front cover and run DO-5 again.

If the excess noise no longer occurs reseat the toners and fuser unit one part at a time, testing DO-5 after inserting each part. If the excess noise returns after inserting a part replace that part if possible.

If excess noise occurs with the toner and fuser removed, please contact Dell Technical Support.

Excess noise on DO-5b

Remove the fuser unit. Close the front cover and start DO-5. Leave DO-5 running while also running DO-5b.

If the excess noise no longer occurs reseat the fuser unit and test again. If the noise returns replace the fuser unit.

If excess noise occurs with the fuser removed, please contact Dell Technical Support.

More info can be found in the 3130cn User’s Guide.

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4. Test the Paper Handling Motor (DO-a)

  1. Select DO-a to run the paper handling motor. If excess noise is heard, please contact Dell Technical Support, otherwise leave DO-a running and continue to step 2.
  2. Select DO-29 to engage the registration assembly, if excess noise is heard, please contact Dell Technical Support, otherwise press the Cancel button to stop DO-29, but leave DO-a running and continue to step 3.
  3. Remove Tray 1 from the printer then select DO-2d to engage the Multipurpose Feeder pickup roller. A rhythmic click is normal when running this test. If excess noise is heard, please contact Dell Technical Support, otherwise press the Cancel button to stop DO-2d, but leave DO-a running and continue to step 4.
  4. With Tray 1 still removed select DO-2f to engage the Tray 1 pickup rollers, if excess noise is heard, please contact Dell Technical Support, otherwise press the Menu button to stop both tests and continue to Section 5: Test the duplex motor.

More info can be found in the 3130cn User’s Guide.

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5. Test the Duplex Motor (DO-13)

If a duplex module is fitted to the printer, test the duplex motor.

Duplex modules are an optional extra on the 3130cn but included with the 3130cdn.

Select DO-13 to test the duplex motor. If excess noise is heard reseat the duplex module and test again. If the problem persists replace the duplex module.

More info can be found in the 3130cn User’s Guide.

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6. Test the Optional Feeder Motor (DO-19)

If the optional 550 sheet feeder is fitted to the printer, test the feeder motor.

  1. Remove the paper tray from the optional feeder.
  2. Select DO-19, leave the motor running.
  3. Select DO-33, leave the motor running.
  4. Select DO-31, listen for excess noise then press the Menu button to stop all tests.

If excess noise occurs on these tests replace the 550 sheet feeder.

More info can be found in the 3130cn User’s Guide.

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7. Test the Toner Motors (DO-21, 23, 25, 27)

  1. Select DO-21 to test the yellow toner motor. Press Cancel to stop the test.
  2. Select DO-23 to test the magenta toner motor. Press Cancel to stop the test.
  3. Select DO-25 to test the cyan toner motor. Press Cancel to stop the test.
  4. Select DO-27 to test the black toner motor. Press Cancel to stop the test.

If excess noise is heard on any toner motor test remove the cartridge of that color, close the front door and test again with the toner removed.

If excess noise is still heard, please contact Dell Technical Support, otherwise reseat the toner and test again. If the noise returns replace the toner cartridge.

More info can be found in the 3130cn User’s Guide.

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8. Test the Fan (DO-1e)

Select DO-1e to test the fan, if excess noise is heard, please contact Dell Technical Support.

More info can be found in the 3130cn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Код статьи: SLN286273

Дата последнего изменения: 08/03/2015 04:34 PM


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