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This CA Root certificate is not trusted because it is not in the Trusted Root Certification Authorities store

This article provides Information about how to repair errors on Dell Servers with the certificate error "This CA Root certificate is not trusted because it is not in the Trusted Root Certification Authorities store"

If your certificate is self signed, and located in the certificate store for the local computer, the error is recoverable. See this Microsoft TechNet article for more information regarding Certificates. If you have a self signed certificate and you get an error similar to the one below, you will be able to recover from this error.

You may recover, provided you have the certificate in your local store. To recover your certificate, perform the following steps:

  1. Navigate to Start, click Run, then enter MMC.

  2. Click File, then click Add/Remove Snap-in.

  3. Click Certificates, then click Add.

  4. Click Computer Account, then click Add.

  5. Choose Local Computer.

  6. Choose the Personal Certificates folder.

  7. Locate and highlight the certificate with the error.

  8. Right-click Copy.

  9. Move to the Trusted Root Authority and right-click Paste.

Note: You may notice the private key is not exportable, this is acceptable. As long as the private key exists in the local store, it doesn't have to be duplicated in the root store.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN156440

Last Date Modified: 09/27/2016 09:49 AM

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