Knowledge Base

How Do I Calibrate the Touchscreen on my Dell System?



Need help with calibrating your Touchscreen? This guide can show you how.


Table of Contents :

  1. Touchscreen Calibration
  2. Touchscreen Sensitivity
  3. The cursor moves erratically
  4. How to Disable the Touchscreen

1. Touchscreen Calibration

If you are having issues with your Touchscreen, this may include being unable to access items to the edge of the screen for example your screen may require re-calibration.

Below are the steps required to calibrate your Touchscreen.

  1. Restart the Computer and the Monitor

  2. Recalibrate the touch-screen. Steps to calibrate touch-screen:

  3. Go to Control Panel and select Tablet PC Settings.

Note: If Tablet PC Settings is not seen make sure that your touchscreen USB cable is attached if using external display. Also check that any touchscreen drivers are installed, you can download these from the Dell Support site.

Control Panel

  1. Under Display tab, select Calibrate

Calibrate Screen

  1. Choose Pen or Touch input.

Calibrate screen 2

  1. Perform the point calibration that appear on the screen to correct the linearity problems.

Calibrate1

  1. Save the calibrated data.

Calibrate2

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2. Touchscreen Sensitivity

The touch screen may starts to lose its sensitivity due to foreign particles (such as sticky notes) that are blocking the touch sensors. To remove these particles:

  1. Turn off the computer.

  2. Disconnect the AC adapter cable from the wall outlet.

  3. Use a clean, lint-free cloth (you may spray mild, non-abrasive cleaner or water on the cloth if needed, but not on the screen) and wipe the surface and sides of the touch screen to remove any dirt or fingerprints.

Caution: Do not use water or a cleaning liquid to wipe the touch screen.

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3. The cursor moves erratically

  1. Ensure there is nothing blocking the touch screen, remove any protective film on the screen.

  2. Clean the touch-panel surface with cloth, ensure there is no dirt, dust, oil, finger prints etc.

  3. Move metal objects and conductive items away from the screen.

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4. How to Disable the Touchscreen

  1. Press Windows Key + X on your keyboard and click on Device Manager. (alternatively search for Device Manager from the charms bar)

  2. Expand the Human Interface Devices field.

  3. Right click on 'HID-Compliant Touch Screen'.

  4. Click 'Disable'.

  5. Done.

Note: To re-enable the touchscreen follow the above steps but choose 'Enable' instead of Disable. This may require a restart.

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Article ID: SLN151930

Last Date Modified: 09/28/2017 07:22 AM


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