Knowledge Base

Can't play error message when playing video/audio with external 3.5mm plug-in speakers/headsets


You may observice this intermittent error message and cannot playback audio/video content when using external 3.5mm plug-in speaker/headsets devices.
If using USB speakers/headsets instead, no such issue will be observed.







To rectify this issue, please download the Realtek HD Audio Driver, version 6.0.1.8098, A02 (or latest version currently available) from the Dell Drivers and Downloads site.


Article ID: SLN305557

Last Date Modified: 04/11/2017 05:45 AM


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